Customer Testimonials
Excellent service and professionalism from start to finish. I being buying cars for over fifty years, and this was my best experience ever.
Yes he waiting on me like he knew me for years Nakiya I respect that
Salesman was knowledgeable & courteous.
Very responsive in communication about the status of my repair.
Easy and quick transaction Our sales rep -Nakiya was outstanding Got to go back and drive the jeep off-road course!!
Great experience. Zero pressure.
Good communication
Long time customer of Cross Jeep, always a great experience. Matthew Beard is especially good and easy to work with. Looking forward to my Hellcat Gladiator!
Thanks to the service department. They did an excellent and expedient job on my Grand Cherokee.
Priced as quoted and we got the vehicle back earlier than expected.
Nakiya went out of his way to show me the car I wanted to see. Mark was a huge help in getting my deal pushed through.
had a great experience at cross jeep my salesmen nakiya was very understanding, helpful, and made sure i got everything that i wanted in my jeep gladiator!!
Great customer service
It was great working with David Figg always treats us great!
Went shopping for a new truck with 3 grand kids and 4 dogs 3 of witch ate giant Irish wolfhounds the salesman Mason was fantastic and patient everybody there took good care of us while I didn't buy a jeep (got enough of them in the Army lol) We did purchase a Ram Power Wagon at a great price
Bought a 2022 Jeep Wrangler Rubicon from Nakiya he was very helpful and Cross was very helpful and friendly.
Fantastic service !!!!!!
David Figg was very helpful with helping me get my first jeep! Everyone was knowledgeable and helpful throughout the whole process.
Bought a used jeep wrangler from david and he was so helpful..it was an "as is" deal but the brakes were squeaking...they not only replaced all the brakes but rotors as well for us! So happy with our jeep!
5/5 experience. These guys made the car buying process easy. If you are looking for professional salesmen, pay them a visit.
I had an outstanding experience working with David Figg at Cross Jeep! From the very beginning, David was patient, knowledgeable, and genuinely focused on helping me find the right vehicle...not just making a sale.
He took the time to walk me through all the features and specifications of my Jeep, answered every question I had (and I had plenty!), and made sure I felt comfortable and informed throughout the entire process. At no point did I feel pressured, which I truly appreciated.
What impressed me most was David's commitment to customer service even after the sale. He followed ... Read More Google - Jun 16, 2026
Fantastic service, as always!
Overall the experience was great. Chris Gass was terrific.
Great place with a lot of Jeeps to pick from and a lot of them with excellent, high end upgrades.
Matthew Beard and the entire Cross team are an absolute joy to work with
Great job! Fast and courteous service
Everything great except the hour and half wait time as I had a 730 am first available appointment.
Excellent service department. Didn’t have appointment for a minor installation mod and they worked me in. Just AWESOME!!!!!
No hassle. No hiccups. Everyone was friendly and professional. Went in knowing the exact vehicle and costs associated with the purchase. No changes on numbers. No gamesmanship. Extremely professional and we love our Jeep!
Had a good experience and got a good vehicle. Aaron was very helpful when it came to the car buying experience
Very professional very knowledgeable and answered all of my questions!
Very easy in and out service. Wait room is comfortable and pleasant.
(Translated by Google) The best buying experience ever. I went in with a very clear idea of the Jeep Wrangler I wanted, and the service exceeded my expectations. The staff knows the product perfectly, there was no pressure, and I received top-notch service from the moment I walked in. All the paperwork was very transparent. A well-deserved five stars!
(Original)
La mejor experiencia de compra. Iba con una idea muy clara del Jeep Wrangler que quería y el trato superó mis expectativas. El personal conoce el producto a la perfección, no hubo presiones y me dieron un trato ... Read More Google - May 30, 2026
We had a wonderful experience here. We bought a used Ford SUV and from my inquiry all the way to pulling out of the parking lot to head home we had a GREAT experience. Smooth, streamlined, just really went out of their way to make us feel welcomed. Even came in early to get it detailed and ready for us to drive. We had a 3 hour drive but if I’m ever in the market for a Jeep vehicle I would for sure make the drive again. Thanks for everything!!
This dealership was absolutely fantastic. Nakiya was great he went out of his way to help me make a deal on a vehicle and so did the Sale Manager Mark. Would definitely recommend them to anyone
Nakiya was amazing, the process was absolutely seamless. Cross has really embraced the tech side and it makes buying a vehicle quick and easy. If you're looking for a new or used Jeep, this is the best of the best places to find one! The service center is amazing as well, Kelsie was upfront and honest with me about repairs.
First time visiting Cross Jeep. Cross is not the closest Jeep Dealership to me, but I’ll drive the extra distance every time now. My visit was to the service department. I could tell a story about my less than stellar experience at another local dealership, but I won’t. Kelsi Ferguson, my Service Writer, is my go to person now. I highly recommend her.
I was greeted when I arrived. We talked thru the services to be completed and the work was completed quicker than expected!
Oil change, 5-tire rotation, warrantied radiator replacement, coolant flush, and my Jeep was back to me in less than 1 business day of hours. I always know I’m in good hands at Cross Jeep!
Logan Keith was fantastic to work with. From the very first interaction, Logan made the entire process incredibly smooth, transparent, and completely stress-free. He knows the Jeep lineup inside and out, and never made us feel rushed or pressured. Logan’s professionalism, great communication, and genuine personality really set him apart from the typical dealership experience. Logan truly went above and beyond to make sure I drove off the lot completely happy with my new ride. I couldn't be more thrilled with my Wrangler and cannot recommend Logan highly enough!
Start to finish, I couldn't be happier with the process. The team was incredibly helpful and friendly. Will definitely be back next time I'm looking for a Jeep.
Evan was great, Cross is the best Ram service center in Louisville
I have purchased 10 or more cars from Cross over the years and I made a mistake and bought a car from another dealership recently. When the car I purchased had problems I brought it to Cross to fix. I recommend everyone else does the same.
Chris at Cross Jeep is friendly and helpful. I usually am very stressed about buying vehicles but he made the process easy. 10/10 would recommend!
Kelsi was excellent as always. I had an oil change and tire rotation. Unfortunately, I will not have my Jeep serviced there because their policy is to have you drop your vehicle off and then it sits in the parking lot for at least 2 days before they even look at it. What’s the point of making an appointment and dropping it off for it to sit there while you have to find alternate transportation?
I just purchased my new van with Nakyia & it was a wonderful experience!!!! Even though I wasn’t directly involved with negotiations, nakiya kept me in the loop and up to speed everyday. He was a great salesman to work with! If anyone wants to buy a car here, I would certainly recommend them!
I was blessed to meet a great sales rep over at cross jeep by the name of Nakiya, He made me feel really comfortable with my purchase! I listed all my needs/wants had me rolling within 48 hours!!! Thanks Nakiya you blessed me!!
We had a wonderful experience at Cross Motors buying our new Jeep Grand Cherokee L Summit. Our sales associate Mason was knowledgeable, professional, and willing to help in any way he could. We didn’t feel pressured to buy but when we did buy it was seamless and fast. I would highly recommend Cross Motors, just ask for Mason!
Great experience with cross motors crop.Thank you.
I had a great experience at Cross Jeep dealership in Louisville. Found the exact car I wanted at a fair price with excellent customer service and attention-to-detail. Ask for Nakiya. There was never any pressure. He made the process stress free and really smooth. He goes above and beyond for his customers. Big kudos to Mark (Finance) and Jeff (Manager) as well. I highly recommend this dealership.
Excellent customer service, professional staff, and smooth process from start to finish. They treated me with respect and made everything easy to understand. Highly recommend Cross Jeep Chrysler to anyone looking for a good experience!⭐⭐⭐⭐⭐
Had my Jeep serviced today at Cross Jeep and the experience was great as always. Knowledgeable staff, professional service, and a team that truly takes pride in their work. Best in the Ville!
I had such a great experience working with Nakiya while going through the process of searching for my perfect Jeep. From the very beginning, he’s been super helpful and really knowledgeable, answering all my questions and making sure I felt comfortable every step of the way.
What I really appreciated is how easy he is to work with—anytime I wanted to test drive something, he was always willing to make it happen with no hassle. No matter how many questions I asked he never made me feel like I was bothering him too much.
If you’re looking ... Read More Google - May 15, 2026
Great place! Go see Chris and he will hook you up on exactly what you're looking for.
Evan did a great job!
Aaron did an outstanding job helping me purchase my first Wrangler! Drove all the way from Cincinnati and he made the buying process super easy. No hidden fees or games and fair pricing. Mason also did a great job with our credit app and financing. Highly recommend this dealer to anyone out there!! Thanks again.
Traded in my Equinox for a jeep... Nakiya listened to what I wanted and what I needed out of my car and today 2 days from my birthday I'm going home with my first Jeep... thank your Cross Jeep and Nakiya for making this happen... you all rock!!!!
Excellent customer service from the beginning. Walked me through the appointment process, kept me informed throughout and assisted me in obtaining a rental car while also providing an Uber service. Highly recommend 5 ⭐️
It was the greatest experience I’ve had.The people there are very down to earth.They are not pushy one bit.They will make the best deal possible.
Mason and Mark were fantastic! From the moment we walked into the show room to the final handshake, everyone was professional and helpful. Mason was very knowledgeable about the car we looked at. Mark was very fair and honest when the deal was being made. Our son’s first car buying experience was excellent! We left feeling satisfied and proud of our purchase! Highly recommend Mason and Mark at Cross Jeep! We will be back!
Good experience. Service center got everything set up for us and didn’t have our vehicle long.
Was a pleasant experience working with cross jeep Chrysler the staff was very helpful and went beyond to get me what I wanted
Nikiya and the managerial staff took great care of us at Cross Jeep. They have a good selection and wonderful customer service. We would happily do business with them again in the future!
Dropped off early for my appointment and ended up getting into the shop ahead of schedule. Very pleasant service advisors. No complaints!
Cross Jeep made buying a Jeep very easy and pleasant. The staff is all friendly and knowledgeable. I didn’t have to waste half of my day waiting on the “buying process” to finish. I will definitely come back in the future.
Best place to buy a Jeep in the area!!!!!
Nakiya Smith made the purchase of my new to me vehicle a pleasure. He's polite, knowledgeable, and attentive.
I have purchased multiple vehicles from Cross. The entire experience, from first contact to purchase and then transport out-of-state was fantastic. Chris and his sales team were honest and did everything possible, and then some, to ensure I was completely satisfied. I highly recommend Cross and I will certainly look to them for my next car purchase.
Amazing experience
Everyone was really nice and took time to talk to me and answer all my questions.
Great experience. Nakiya and Mark were great to work with.