Customer Testimonials
Shawn was very thoughtful and even texted me over a jeep that I ended up buying! Great communication!
Everyone was Professional and Kind. Shawn Lopes was very patient and knowledgeable through all interactions. Helpful with all my Questions. Explained everything to where you understand. Appreciate all the attention to detail as well from start to finish with Everyone. Thank You... ☺️
Kelsie is helpful with scheduling and service department delivered service quickly
We were recommended to David Figg at Cross by a family member, and we were very satisfied with our experience. Unlike our experience at other local Jeep dealerships, David was very knowledgeable about all the features of the vehicle and explained them all to us. He was quick to respond via phone and text, and spoke very straightforward to us without feeling over sold. We love our new Jeep Grand Cherokee Summit Reserve!
Bought a new car here last week. Great people to work with!!
Cross is the only place I would buy a Jeep and only place for service. I've been driving Jeeps since 1991.
Based on my experience, Cross is a dealership that you can trust. And that might be the best compliment a dealership can get. Special thanks to Joel and Austin for being extra helpful.
Great dealership, we have been buying here for years. Always our go to when looking for a vehicle to purchase.
I recently bought a 2022 RAM 1500 from Cross Jeep Chrysler. Shawn Lopes was the product specialist I dealt with. He was very professional and quick to answer any questions I had. He did a great job guiding me through the vehicle buying process. I would recommend Cross Jeep Chrysler to anyone who is looking to buy a vehicle.
Great experience dealing with Cross. Shawn was outstanding to deal with, very knowledgeable and up front with no high pressure!
Great experience! No issues at all.
I recently bought a 2022 RAM 1500 from Cross Jeep Chrysler. Shawn Lopes was the product specialist I dealt with. He was very professional and quick to answer any questions I had. He did a great job guiding me through the vehicle buying process. I would recommend Cross Jeep Chrysler to anyone who is looking to buy a vehicle.
Great experience dealing with Cross! Shawn was outstanding to deal with, very knowledgeable and up front without high pressure.
Great people answered all questions Highley recommend. A big variety of vehicles to choose from
Higly recommend Shawn Lopes at cross. He will make sure you leave happy with your dream vehicle. He is an family person, and will take care of you like family. Need a newer vehicle go see shawn!! Won't be disappointed.
My wife and I were blessed to have had Marcus walk us through the process of purchasing a 2021 Grand Cherokee. I never imagined I would become friends with my car salesman, but here I am… friend’s with my car salesman! Marcus was professional through and through. There was never a moment where I felt like he was overstepping or overselling. I HIGHLY recommend you ask for Marcus when you arrive. Wouldn’t have ever thought I would be this content with our purchase. Thanks Marcus!
Easy, enjoyable, no pressure purchase of a fantastic used Jeep Wrangler at Cross. I recently purchased a 2015 Jeep Wrangler from Shawn and I could not be happier. Shawn was pleasant, professional, and down to earth. He spent a heck of a lot of time making sure everything was dialed in on the vehicle and has been super in the post sale and follow up. Perfect customer service. Additionally, Shawn and the Cross Team go the extra mile in taking care of Military personnel and some of the out of state details that are critical. Highly recommend Cross. Ask for Shawn!
Cross Jeep did a great job. They were honest up-front and were quick to answer my questions. The team worked well together. Mark Yates was great to work with. He has great customer service skills. He worked consistently with me and was very helpful throughout the buying process.
Shawn Lopes is excellent to work with. He quickly answered questions and followed up to ensure we were happy with our purchase. Quickest and most stress free vehicle purchase to date.
Shawn Lopes was excellent to work with. He answered questions quickly and followed up to ensure we were happy with our purchase. One of the quickest and most stress free vehicle purchases ever.
this is definitely one of the best dealerships I've ever had the pleasure of working with everything was a like a dream it just worked out so smoothly and any little problem I had they took care of it immediately I felt like a millionaire... I would recommend this dealership for anyone looking for a car does sales people are unbelievable they go out of their way to help you That's all I can say and I'm a real person this isn't a fake review... 😎👍 Randall F. PS I live in Connecticut and they delivered my ...
The customer service was awesome. The turn around time for my vehicle repair was fast. I will definitely bring my vehicle back to this dealership.
Red carpet treatment when I arrived at the leader. Very informative, helpful and friendly atmosphere with a team effort from all the sales crew.
Always helpful, honest and available for their customers! I can’t imagine dealing with another dealer in the city! Ask for Tyler Morrison to help with service your Jeep!
Nice environment and business experience was pleasant and professional. I definitely recommend this dealership and would purchase again in the future.
Everyone was very professional and did all they could to help me. My salesman David was great 👍.He walked out in the rain to greet me. Very knowledgeable about Jeeps.
Very pleased with the dealership especially David my salesman.
Very helpful. Explained everything. Worked well with me on my trade in. Made the entire process very easy.
I purchased my Jeep Grand Cherokee out of its lease with the help of Shawn. He made the process easy from the beginning and everything went smoothly. I will definitely keep coming back to this dealership and recommend Shawn!
A shout out to Cross Jeep and especially to BJ Cornell for a good experience all around with a Jeep purchase. 5 stars guys and gals at Cross!
Salesmen were knowledgeable and helpful. Answered my questions and helped me learn about the vehicle. Test drove two and bought one. Overall enjoyable experience for my wife and me.
(Translated by Google) Excellent service, they are very professional, especially Shawn and Darryl who helped me in the process of getting my first Jeep. (Original) Excelente servicio,son muy profesionales en especial Shawn and Darryl que me ayudaron en el proceso para obtener mi primer Jeep.
Excelente servicio,son muy profesionales en especial Shawn and Darryl que me ayudaron en el proceso para obtener mi primer Jeep.
This dealership is epic for getting a Jeep and Mark Yates so amazing!!
Great service, very attentive, very informative. Bought a Jeep from them. Was helped by Mark Yates and a few others. Highly, highly recommend. Happy with my purchase and the whole experience. They made everything easy.
Buying or looking for a new car can be an intimidating process, and I can't express how great our experience was at Cross. We worked with Mark Yate and he made the entire process feel like we were looking for a car with a close friend. Needless to say, we were signing papers on the same day. If you're looking to buy or even just exploring the option of a new car, call and ask if Mark is available. You'll be happy you did.
Very impressive constant communication and keeping me well informed. Done in a timely manor. Dealership worked well with my after market warranty company.
Mark Yates was able to make purchasing a car an easy experience. I went in not really knowing what I wanted, to driving what seems to be the only type of car that I’ll probably ever drive again. thank you for everything!
Shawn and the team were great. Purchased several vehicles over the years and this was the best experience by far. I will look to them again on any other future vehicle purchases.
We purchased a 2023 Jeep Grand Cherokee at Cross. Kristen was amazing to work with. This is the 4th new Jeep we have purchased, but that service we received at Cross was the best experience of them all. Big thanks to Kristen for making is easy and big thanks to Cross for outstanding service.
We had a wonderful buying experience at this dealership! As a military family, we have bought from many dealerships in many states, and our salesman Shawn Lopes (and everyone at this dealership) were top notch. Shawn was very kind, knowledgeable, and easy to work with. He and everyone else we dealt with made our buying process quick and smooth. We highly recommend Shawn and the team at Cross Jeep!
From start to finish it was a seemless process with a knowledgeable and friendly staff 10/10 would recommend to friends and family
I love my jeep, had a few issues and they resolved everything professionally and quick. I would definitely go back and recommend a from. I am excited to be apart of the jeep family!!!
Great people to do business with. Purchased a new 2023 jeep from out of state. Would definitely do business with cross again.
We have been apart of the cross family for a couple years now, this year was hard giving up my wrangler but Mark Yates made the process so smooth and wonderful! We never feel like we are at a car lot there we always feel like we are at home! From the front all the way to service is nothing but smiling faces and we absolutely love it and will recommend to anyone!
I absolutely love being part of the Cross Jeep family. Our man Mark took care of us from start to finish. I would recommend him to anyone wanting a new or used vehicle. The most easiest car deal I've ever been apart of. The managers Austin and Chris go above and beyond to work with the customer to give them the best experience and to fit their needs. The finance guy James, takes his time explaining every detail. I could literally go on for days as to why Cross is the best. I will always buy my cars from ...
Our experience at cross jeep was excellent. Everyone was very helpful. Our salesman Mark Yates went above and beyond helping us.
They delivered to me the perfect car I was looking for. Thank you
From the day that i got my Jeep they have excellent customer service! Shout out to David Figg!
Excellent service! I wouldn't go anywhere else!
I went to the dealership to look at some wranglers. Next thing I know I end up getting one. Dealership is super nice and respectful they’ll show you the best deal for you. Overall I enjoyed my time there.
I’ve been talking with Chris for about two years about buying a Jeep. I finally did it and I am thrilled to say, I am completely happy with my Rubicon purchase! I am sorry I couldn’t use Chris for the final sale, he happen to have been off that day! But, BJ was great, and a sell went smoothly! I highly recommend Cross Jeep Chrysler. Everyone is very knowledgeable of jeeps.
They’re amazing, knowledgeable and efficient! Trust worthy and quick. Process of buying made easy!
Exceptional Service from Shawn Lopes at Cross Chrysler Jeep Fiat! I recently had the pleasure of purchasing another Jeep from Cross Chrysler Jeep Fiat, and once again, I am beyond impressed with their outstanding service. This marks my 9th purchase from this fantastic dealership, and each time, they manage to exceed my expectations. A huge shoutout to Shawn Lopes, who once again went above and beyond to assist me throughout the entire buying process. Shawn's knowledge, professionalism, and genuine passion for helping customers make him an absolute standout in the automotive industry. He took the time to understand my ...
Exceptional Service from Shawn Lopes at Cross Chrysler Jeep Fiat! I recently had the pleasure of purchasing another Jeep from Cross Chrysler Jeep Fiat, and once again, I am beyond impressed with their outstanding service. This marks my 9th purchase from this fantastic dealership, and each time, they manage to exceed my expectations. A huge shoutout to Shawn Lopes, who once again went above and beyond to assist me throughout the entire buying process. Shawn's knowledge, professionalism, and genuine passion for helping customers make him an absolute standout in the automotive industry. He took the time to understand my ...
Extremely professional and helpful!
I bought my 2023 Grand Cherokee last week from David Figg at Cross Jeep. David made the process very easy and stress free. David was the most knowledgeable salesperson I’ve ever had - he answered all of our questions and was very patient during the walk through as we continued to ask questions. A great all around experience! I especially liked the presentation of my vehicle on the showroom floor with the ‘Welcome to the Cross Family’ sign. We will definitely return for future vehicles!
Love my Jeep wrangler rubicon! Just had its first maintenance and their service department was great and fast.
The best. Can’t be beat. Will never go to another dealership. Friendly and honest.
The dealer was friendly, kind, helpful, and fair. I trust the people at Cross and had a wonderful experience buying my car there
Courteous and professional experience. Tyler is great to work with. Gets me in and out as quickly as possible.
Excellent service center and very honest with customers. My son and I have been customers for over 20 years. We have dealt with Rick in the service center for most of that time. He is extremely knowledgeable and honest. Bid shout out to Rick.
Great service always. Employees in service department are top notch and always courteous. and keep me informed while vehicle is in their care.
Service staff is extremely friendly and professional. They kept me informed of my car status.
Great experience. Marcus is the best! I would heavily recommend shopping with Cross Jeep Chrysler and specifically asking for Marcus. You'll find a simple, no hassle, car shopping experience here!
We bought my wife a 2023 Grand Cherokee from David at Cross Jeep. We live 1.5 hours away. David made our buying experience so smooth and easy. He gathered information via text and email before we arrived. Once there, all we had to do was sign and do a vehicle walk through. The extra touches they provided were a pleasant surprise. From the “Welcome to the Jeep Family” sign that was awaiting us in the showroom to the t-shirts and tote bag…they made us feel very special. We highly recommend this dealership. We will definitely drive the 1.5 hours to purchase from ...
We came from Ohio to get a uniquely colored 2023 Wrangler Rubicon and Shawn Lopes made the entire experience as easy as possible. There was no price haggle he was upfront and honest from the beginning to the end. When we arrived to the dealership, he greeted us with a warm welcome. Again he all all paperwork ready to go, which we greatly appreciated since we had a 3 1/2 hour drive home. We will definitely be back in the future to buy my husbands next jeep since I finally got mine! Thanks again Shawn you and everyone at Cross Chrysler Jeep were ...
We came from Ohio to get a uniquely colored 2023 Wrangler Rubicon and Shawn Lopes made the entire experience as easy as possible. There was no price haggle he was upfront and honest from the beginning to the end. When we arrived to the dealership, he greeted us with a warm welcome. Again he all all paperwork ready to go, which we greatly appreciated since we had a 3 1/2 hour drive home. We will definitely be back in the future to buy my husbands next jeep since I finally got mine! Thanks again Shawn you and everyone at Cross Jeep Chrysler were ...
Very attentive and friendly, they have always done right by me.
Joel was super helpful and very nice, answered all my questions and helped me learn about the features of my new jeep!
Were extremely kind and helpful. Secured a fantastic deal on my new ride!
This dealership was the BEST! We are from Arkansas, and drove all the way to Kentucky for our vehicle. They were amazing on the phone, and answered any questions we had about the vehicle. Marcus sent us detailed photos and videos to make sure the car was 100% what we wanted. If we get another jeep, we will be RETURNING! They were amazing!
Karyssa in service department was extremely knowledgeable, friendly and had a great attitude. Listened to my issues with my Cherokee.
Bought an incredibly nice Audi S4 from these guys. Fantastic customer service, and true professionalism from start to finish. Living in another state, purchasing a car online can sometimes be difficult, but Mark Yates made everything a piece of cake. He provided me with any and all information I needed, and then some. Simply went above and beyond to make sure I was getting the car I wanted. I drove to Louisville to inspect/purchase the car, and it was exactly as advertised. As a sales professional myself, I would highly recommend this dealership for their honesty and professionalism. As ...
Mark Yates sold me a 2023 (new) Jeep Rubicon. From start to finish, he went above and beyond to satisfy our requests. If you are in the market for a new Jeep or other vehicle, Mark Yates is highly recommended!
Another awesome experience at Cross with our salesman Mark Yates. My wife purchased her Compass through him and loves it. He was very attentive and understanding and got the job done quickly. Thanks for all that you’ve done!! I recommend Mark Yates at Cross if you’re in the market for a new or used vehicle..
Shawn at Cross Jeep was a great salesman & wasn’t pushy or rushing. If you’re looking for a new or used car cross as a place to go great sales team, and great selection.
Very efficient service Knowledgeable staff Quick service Easy to schedule Friendly efficient service Follow up dervice
They always do what they say they will and are easy to work with.
BJ Cornell and Matthew in finance were AWESOME to work with. I highly recommend both of them when looking to purchase a vehicle there. I am a proud owner of a new Jeep Wrangler and loving it!
Out of all the dealerships that I've dealt with cross jeep has people that know what they're doing and don't cheat you out of your money.
Up front pricing no false advertisement personable sales staff no complaints. Vehicle was as advertised
Ben one of the best sales man I have ever worked with.
I bought a 2021 Subaru wrx with the help of mark Yates, and with the help of one of the finance managers, I was able to get a monthly premium I can afford as well as a thorough explanation of everything I can expect with my purchase and what I can expect in the future.
Out of state purchase and delivery was seamless and easy. Mark was always available before and after sale. He knew the process/thoughts of someone buying thru the internet and calmed all nerves. Answered even the most simple or ridiculous questions with promptness and accuracy. Car had NO defects that he did not disclose. When I need my next car, I will be calling him first. Thanks Mark!
Out of state purchase and delivery was seamless and easy. Mark was always available before and after sale. He knew the process/thoughts of someone buying thru the internet and calmed all nerves. Answered even the most simple or ridiculous questions with promptness and accuracy. Car had NO defects that he did not disclose. When I need my next car, I will be calling him first. Thanks Mark!
I recently purchased my third vehicle with Cross. I have been driving Jeep Grand Cherokees for a few years but had been wanting a Wrangler. I texted my salesman to tell him what I was interested in but he was not going to be in the day I was taking my Jeep in for service. He did give me his sales associate, Shawn Lopes' information and I reached out to him. The two Wranglers I originally test drive were not quite in my budget and not exactly what I wanted so I did not make a purchase that day. However, ...
Tyler in Service was instrumental in getting some information I had requested and was able to get everything lined up for a project. Everything was completed as promised. Very satisfied with how it all turned out.
