Customer Testimonials
Nakiya Smith was probably the most thoughtful and helpful salesman we have ever encountered. He didn’t use any pressure methods to make a sale. We actually called to ask a question and talked to Nakiya. And then ended up driving over and next day we were able to trade a vehicle in and drive off in a new Jeep. He made this process seamless, stress free, easy and fun. Thank you!
Fast, accurate, and friendly.
Good fast service.
Great experience, started before scheduled time and finished early.
Very professional!
Excellent staff and service department.
Good
Was a great experience. They was so friendly and helpful
I recently bought a vehicle from Cross. While they stuck to their pricing and “no haggle” approach without fail, we eventually came to terms. The sales staff is friendly and the buying process was easy enough.
Friendly service department....great service.
I laid my jeep on its dide and a cooler dumped on the bcm and fried it. I took my jeep to two different SPECIALTY shops and they both said Cross Jeep. They found the issue and fixed it fast and even asked me about other issues they found that I knew about. Most shops barely look for the problem. Tyler Morrison and his team are too notch. Some of the most skillful and patient I've seen. So thankful for them!!! Pumpkinhead is running and back we're it belongs!!! Last pic is last night in the drive way. ... Read More Google - Sep 23, 2026
Came in for a recall inspection and was greeted with a welcoming employee, even at 8am. The inspection was super quick. Couldn't ask for better experience.
Kelsi is a great service rep who communicated with me through the whole process and put in extra effort to quickly resolve a potential issue when I returned to pick up the vehicle. The complimentary Uber rides are greatly appreciated.
We had a great experience at Cross! We were shopping for a car for my daughter and she had mentioned that she really liked the Jeep Wranglers, so we took her to Cross to test drive one and see what she thought. Well, she fell in love with it and we ended up bringing it home!
Our salesman, Chris Gass, was great to work with, and the finance process was just as smooth. Everyone made the whole experience easy, comfortable, and stress-free from start to finish.
If you’re in the market for a new vehicle, definitely go see Chris ... Read More Google - Sep 21, 2026
Awesome place. Great bunch of people to deal with. Would recommend this place to anyone. Austin was awesome!
Got my car in and out quickly
Smooth transition all though I am a ford guy this was a great experience with chris gass
The communication and customer service were exceptional. Kelsi was a lot of help!
When I need professional dealer level work Cross is my only call. They have worked on several of our cars. Friendly staff, they keep us informed of issues and are transparent with costs and schedule.
Kelsi @ Cross Jeep was amazing with getting my jeep back on the road after bad electrical issues thanks again
My wife and I worked with Nakiya at Cross Pontiac. He was a very nice professional young man that showed great patience with us . Nakiya was very well informed about the Jeep Wrangler Sahara we purchased and very helpful with all the questions we asked . I highly recommend him to work with at the Cross dealership to purchase a vehicle. I would also like to mention Matt in finance was good to work with as well. From our experience, they have a great team at Cross.
One of the best car buying experiences I’ve had! David was so helpful and went above and beyond to make sure I was happy with my experience and purchase. I LOVE my new car! Thank you David!
Our salesman, Logan, was wonderful and worked very hard to make sure that I got the jeep I wanted!
Great customer service!
Great experience at Cross Jeep. Very professional and attentive with prompt communication. Answered every question. Made the car buying experience a good one.
Logan and Aaron had A+ customer serivce. Professional and Personable indivisuals. From start to finish Cross Jeep provided a seemless and prompt process for my Rubicon! I definitely felt confident with my purchase. Trust worthy dealership w/ competitive and transparent pricing.
Very good I would definitely recommend Family and friends very helpful one of the best experience
Ramo was the best sales rep. We just love our new ride. Go to cross for a new car or truck and not be or get disappointed. We got ours, go get yours. My best day ever was do all to Croos Jeep 🚙
Started off rough but after some doing we made a deal. Need to tighten up their communication in house.
They really take care of you at Cross Jeep!
My wife and I recently purchased our AEV Ram 2500 from Cross Chrysler, and I genuinely cannot say enough good things about the experience.
Mason was phenomenal from start to finish. He was knowledgeable, straightforward, responsive, and made the entire process incredibly easy. Buying a specialty vehicle like an AEV is a little different from your typical vehicle purchase, and Mason made sure every question was answered and that we felt completely comfortable throughout the process.
Mr. Beard in finance was equally impressive. The pricing was extremely competitive, the rate he secured for us was fantastic (beat my outside finance!) and ... Read More Google - Sep 4, 2026
Professional, friendly team. The truck I purchased was almost $5000 cheaper than what I could find, with other dealerships. Highly recommend them
Came to look at a pre-owned vehicle they had on Facebook. Messaged the salesman (Nakiya Smith), instant responses, was very patient with me and my questions. Came to check it out ended up loving it. We was able to work out a deal and get everything finalized. He was very helpful through the entire process definitely recommend buying from here and going through him as your salesman!
Excellent customer service as always!
Tyler and Karyssa advisors on the service team @ Cross Jeep provided a smooth experience for me yesterday, 8/31/26 Went in for regular maintenance and an alert on my 2023 GJC . Friendly and Great overall communication. I appreciate the knowledge and patience explaining all the details in a way I fully understand , regarding diagnostics and recommendations. Highly recommend Cross Jeep !
I called on a Thursday to schedule, which they were willing and able to get me in and out next day for a recall. I scheduled for a Monday, where the location closest to me were scheduling a month out for this recall. Even with me being “late” for a scheduled time, they were still able to get me in and out in quickly!! I had a great experience with this location!!! Will definitely be going back for any future needs for my Jeep!!
Good attention and processing of the vehicle without so many inconveniences. Excellent service
Very nice attention and fast process of paperwork. Thank you 🙏🏽
Ramo was great to work with. He was thorough, fair and had great follow up and follow through. Would definitely recommend cross Chrysler.
Very fast friendly service nice selection of jeeps
Pretty good experience with the sales and sales manager little pushy on buying a warranty but understandable overall would recommend
Nakia smith really good service guided me through everything and help me
Amazing service!! Karyssa is my favorite. Super friendly, knowledgeable, and caring! I’ve bought my Jeep at Cross and have been servicing it there for 7yrs! They are EXCELLENT!
Nakiya made the process super simple and fast
Can say enough about how great our experience was. Traded in a grand cherokee for a grand wagoneer today. Our salesman Nakiya went about and beyond for our trade in. Made the process simple and very understandable. Wish I had him everytime I bought a vehicle!! Will continue to go to this dealership best experience from start to finish.
Aaron was awesome to deal with.. he was just as cool and personable as he is in his videos It was definitely a fantastic experience… I would highly recommend buying your next Jeep from Aaron. The next Jeep me or my family purchases will be from Aaron from Cross Jeep in Louisville
Cross Jeep is the BEST.
Ramo was great. We struck a good deal and even though they were very busy he made us feel important.
My husband and I enjoy watching Aaron's YouTube channel. We are always impressed with the vehicle pricing he shares. A week ago today we contacted Aaron about a jeep in his latest video. Within 40 mins over the phone, including a couple of text exchanges, we secured that Jeep. The process is extremely efficient and streamlined. The hardest part for us was waiting until the weekend to make the drive down to Louisville from Aliquippa, PA! Aaron is an excellent communicator and sent us photos of the Jeep being readied for our pickup. There was even a welcome to the ... Read More Google - Aug 24, 2026
They helped bring my dream to life! Professional, knowledgeable, and friendly.
Chris was wonderful! He got us in and out quickly and made the car buying experience fun.
The service department was awesome and swift as usual.. I will be looking forward to my next service…Susan
Great Service Department. Always helpful and courteous throughout the 13 years of bringing my Jeep in.
Great service again,compliments to Kelsi and the technician!
Very quick. Great customer service.
One of the best dealerships I have ever dealt with. Always have treated me well. I highly recommend them to anyone.
I was treated well by the staff and crew
Recall check. They said if you drop by anytime they’d get me in and out in 10 minutes and they did
Always great service….
I am the Fleet Manager at a local pump company, and we take the majority of our vehicles to Cross for service. They get the vehicles in and serviced in a very timely manner. The labor rate is more than fair compared to other shops in the Louisville area. The service writers are very friendly and competent, and the mechanics do great work!
Fast, friendly, and reliable service. Oil change and tire rotation…. In and out in under an hour.
The service advisor, Kelsi, was great. She kept me updated on the status. The 3 stars is because I had an appointment on a Tuesday and they didnt get to my jeep until a week later. Then it took another week to do the repairs. 3 weeks total just to replace the thermostats and a/c compressor.
David Figg and the staff at Cross Jeep were great. Everyone was very helpful and friendly. They addressed every question I had with my purchase. Very professional dealership. If your in the market for a vehicle I definitely recommend you give them a look.
I cannot recommend David Figg — Louisville’s Jeep Guy enough!
After having such a frustrating experience trying to find and purchase the Jeep I wanted at other dealerships, working with David was a completely different experience. He made the entire process easy, straightforward, and actually enjoyable.
David listened to what I was looking for, helped me find the right Jeep without all the pressure and runaround, and made the purchasing process incredibly smooth from start to finish. I never felt like I was being pushed into something I didn’t want or dealing with the typical dealership games I had ... Read More Google - Aug 17, 2026
Five years after the purchase of my RAM, we came back to purchase a new Jeep, Willys 41 edition for my wife, with the help of David Figg. We had another wonderful experience with David and the staff at Cross Jeep Chrysler – what a wonderful team! Everyone was once again friendly and engaging. The lot had a great variety of jeeps to choose from and the showroom and service areas are the best designed and most comfortable that I've experienced. We'll continue to come back to the Cross dealership.
Thank you again David Figg, for your support, guidance and ... Read More Google - Aug 17, 2026
David is the best in the business! He goes above and beyond for his customers and is very knowledgeable. Highly recommended!!!
I have been with Cross Motors for over 30 yrs and they’ve always been honest, fair and trustworthy. Whether I’m purchasing or getting a service I wouldn’t go anywhere else.
Dave Figg was helpful in finding my Son's new car. Great service.
Quick service. Kept me updated thru process.
Great overall experience, from beginning to end! I also experienced a very smooth and efficient transaction process when I arrived from out of state to pick up my Jeep. One of the best sales experiences I’ve ever had.
Scheduling everything was easy and the work was completed in the amount of time quoted. 10/10 in the service dept.!
This was a fantastic value for a used car and no pressure Sales. Worked with my finance company to get the lowest interest rate.
Great service and great people to work with. Paperwork and the process was very quick and easy for me even being from out of state.
Nakia was an awesome sales person added no pressure didn’t try to talk us into anything helped us pick out the car in and out and less than a couple of hours. Great experience.
My experience was great! My service guy was very friendly and accommodating. I will definitely be back.
