Customer Testimonials

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DealerRater Aug 16, 2022
 

Shout out to Shawn Lopes for getting me into the jeep I wanted… I knew when I called him it was gonna be a 5 star experience. Shortest time ever I spent at the dealership this time… you rock Shawn! Thank You again!

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DealerRater Aug 15, 2022
 

Very quick service. Kevin worked to make sure all of my concerns were taken care of.

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DealerRater Aug 14, 2022
 

Great customer service and maintenance/repair crew was awesome. Love that they follow up about the repair.

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DealerRater Aug 7, 2022
 

Cross Jeep service department is Courteous, prompt and efficient. I can absolutely recommend them 100%.

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DealerRater Aug 5, 2022
 

Had an appointment they got me in a day earlier called first thing in the morning covered what was needed an fixed it great service

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DealerRater Aug 5, 2022
 

I recently bought a vehicle from this dealership. It was the 2nd vehicle I have bought from them, and I returned since I had such a great experience the first time. This time was even better. The name of the salesman that helped me was Mark Yates, and he was assisted by Chris Gass. Both were very helpful and knowledgeable, and made the process smooth and easy. Mark was able to help me find a finance plan that met my budget. The signing of the deal was handled by Matt Ward, who was also very knowledgeable and professional. I can ...

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DealerRater Aug 5, 2022
 

My sales professional was great!! He went above and beyond! Would definitely buy from them again!

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DealerRater Aug 4, 2022
 

I would like to say thanks to BJ and David for all their help. Sales people like these are the reason I always come back to Cross to buy my jeeps. Very very very nice job. Thanks again. Love this Rubicon.

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DealerRater Aug 2, 2022
 

I recently purchased my first 2022 Grand cherokee Altitude at Cross Jeep dealership. (Mark Yates) made the experience very easy and stress-free. I really appreciated that he did not pressure me, and was genuinely interested in trying to help. Overall great experience!

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DealerRater Aug 1, 2022
 

Bj was great! Very professional through the whole experience. Helped out even after delivery. Great customer service.

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DealerRater Jul 31, 2022
 

Great group to work with. Cross seems to be the most knowledgable dealer in the area for Jeeps. They have done a few installs for me as well as maintenance.

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Cars Jul 30, 2022
 

Just got another Jeep from Cross and it’s the only place I’ll buy a Jeep from. This place has the family owned/non-corporate feel. I’ve worked with Matt Beard for a few purchases and I highly recommend him! He’s a Jeep person, he owns these vehicles the same way the customers do, so he converses more as a Jeep enthusiast rather than a ‘sales person’. He’s also chill and transparent about things. With other dealerships, I’ve always tried to stay away from the sales people for as long as possible; However, my experience working ...

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DealerRater Jul 30, 2022
 

Chris Gabehart is absolutely the best. We have bought our last 6 cars from him. I would not go to anyone else to purchase a vehicle. We love being apart of the Cross Jeep family.

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DealerRater Jul 29, 2022
 

These people went out of the way to ensure my needs were met. Very professional!

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DealerRater Jul 27, 2022
 

Best service department in Louisville. Rick Turner will make sure EVERYTHING is done correctly and never lead you a stray. Stop in and you won't regret it.

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DealerRater Jul 27, 2022
 

They were very helpful and friendly. They worked with us to find exactly what we wanted at a fair price

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DealerRater Jul 23, 2022
 

Follow the Jeep in front of you to Cross Jeep Motors and meet Mark Yates! What a day with all questions answered and uncomplicated purchase. Don’t shop around, just follow that Jeep in front of you! Mark Yates will lead the way!

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DealerRater Jul 23, 2022
 

Excellent experience! All Staff was professional, and a special accolades to the gentlemen that complete the sale! He knew that I wanted to get the deal done and head home! Hats of on the process

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DealerRater Jul 23, 2022
 

Literally the easiest car buying experience ever. Zero pressure. Mark Yates stayed in constant communication throughout process. When one car didn’t suit my needs he found me another one that worked perfectly. Financing was easy. First dealership that didn’t try to slip in extra fees and the payment was the payment. Would recommend these guys 10 out of 10.

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DealerRater Jul 22, 2022
 

Chris was extremely patient and helpful as I made my decisions. He was very responsive even on his days off. He explained every detail and I never felt pressured or that I was being taken advantage of.

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DealerRater Jul 21, 2022
 

It was a great experience absolutely no pressure to buy .Shawn was the greatest salesman

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DealerRater Jul 20, 2022
 

My experience at Cross Motors was terrific. Shawn was fantastic to work with, and the entire staff was courteous and upfront about everything. My truck deal was fair, and I felt I came out ahead in this deal. I highly recommend considering Cross for any of your car buying needs.

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DealerRater Jul 19, 2022
 

Buying from Cross Jeep Chrysler with the help of Joel was an excellent experience! We are from out of state and buying from Kentucky while in Idaho without seeing the vehicle was concerning for sure. The process was very easy and straightforward. Once we got our Jeep, everything was as expected! I highly recommend buying from Joel and Cross Jeep Chrysler!

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Cars Jul 19, 2022
 

Went there to look at a preown Gladiator and Mathew Beard was awesome left a few hours later in the Gladiator Mathew was very informative.

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DealerRater Jul 19, 2022
 

Went here to just look at a Gladiator they had on the webiste a few hours later drove home in a preown loved the experience I had there highly recomend the delaership for all your needs

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DealerRater Jul 18, 2022
 

Excellent dealership and service department! My advisor, Rick Turner is the BEST! Complete respect for my time, and work is always completed right the first time!

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DealerRater Jul 17, 2022
 

The salesperson was great he was professional and very educated about the jeep. He was organized and ver friendly and helpful. The dealership was top of the line and I would definitely recommend B.J and The Cross dealership to my friends.

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DealerRater Jul 15, 2022
 

HIGHLY recommend this dealership! Ask for Shawn! Everyone there was so kind. We worked directly with Shawn and it was a seamless process. He didn’t put any pressure on us to buy and was genuinely helpful. Very easy and efficient all the way around!! 10/10 experience!!!!

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DealerRater Jul 15, 2022
 

I think the dealership is decent with being Professional courteous holistic coming to my mind

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DealerRater Jul 14, 2022
 

Excellent service and very straight forward, with everything, which seems to be extremely hard to find in a dealership these days. Best experience buying a vehicle to-date.

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DealerRater Jul 14, 2022
 

Love my new Jeep!! Joel was very helpful and courteous! Answered all our questions and helped me drive away in my new Jeep! Very pleasant experience!

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DealerRater Jul 12, 2022
 

Good service and my salesman is very professional about keeping me informed about the build process of my second new Jeep I have ordered from Cross Jeep.

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DealerRater Jul 11, 2022
 

This was the best experience I’ve ever had buying a car. I did not feel pressured to purchase but supported in making the right decision for me. Working with Chris was great. He is honest and patient and supported us through the entire process from start to finish and beyond! Chris, Austin and Matt were so helpful and I really appreciate how they treated us. And as a bonus to my whole experience I got to drive away in a beautiful Jeep that I love!

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DealerRater Jul 6, 2022
 

Employees are so helpful and kind! They know what they are doing and make the process easy without being pushy.

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DealerRater Jun 28, 2022
 

Matt B in sales and Tyler in service are the best. My experience here has been phenomenal and I have a car that I’m very happy with.

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DealerRater Jun 26, 2022
 

Enjoyable no pressure experience. Shawn was wonderful to work with. This is my second car from Cross.

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DealerRater Jun 22, 2022
 

Always go to Cross motors for my vehicles. Shawn Lopez is always good to work with. He takes care of his customers.

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DealerRater Jun 22, 2022
 

Shawn was dedicated to finding my husband exactly what he wanted. Everything was explained in detail to make sure we understood exactly what was happening. We drove away in my husband’s dream car and couldn’t have asked for a better experience.

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DealerRater Jun 21, 2022
 

Second vehicle purchases from them in a year. Shawn is great. Awesome service, treated with honesty and respect. All we wanted.

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DealerRater Jun 16, 2022
 

Staff was professional, knowledgeable and made the buying process very easy from 3 hours away.

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DealerRater Jun 13, 2022
 

Really exceptional service and communication. Helped us with a military delivery I purchased while overseas. Chris G., was always quick to answer and help me through the process until I got to pick up the vehicle. This purchase was made through a military program and still the dealership was top notch without any financial benefit to them. Honestly, I know if where my future Jeep purchases are coming from even if it is a couple hour drive. Military friendly isn't lip service or bumper sticker material at this dealership, its authentic.

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DealerRater Jun 12, 2022
 

Mark Yates sold us our first keep and it was a amazing experience!!! Thank you!!!

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DealerRater Jun 11, 2022
 

I was very pleased with the way I was treated, which was respectful and I didn't feel like they were trying to push me into something that I didn't want. I wasn't there near as long as i thought i would be either. Overall it was the best experience I have had buying a new vehicle.

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DealerRater Jun 11, 2022
 

Highly recommend! Everyone here was great! Mark Yates went above and beyond. Made our experience wonderful. The staff here are extremely friendly and care about their customers needs and wants in what your looking for in a vehicle. Not pushy at all. They went above and beyond for me and I couldn’t be happier. A faithful customer from here on out. Thanks again Cross Chrysler Jeep.

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DealerRater Jun 11, 2022
 

Friendly Service Writer, quick response, fast repair, much better than before. Clean, helpful, great quality

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DealerRater Jun 10, 2022
 

Mark Yates from Cross Chrysler Jeep Fiat was very easy to work with and very kind. At first, we were unsure if the vehicle was a good fit for our family, so Mark made accommodations for us to take the vehicle home overnight to be able to better make a decision. We ended up buying the vehicle with no hassle. The process was very quick and easy. Thanks Mark.

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DealerRater Jun 9, 2022
 

The owner and salesman "Mark" were very easy to work with. They listen to my needs and did not pressure me into a deal I didn't want. They made a promise to change out the tires, but the tires I wanted were the wrong size so they made it possible for me to get the type of tires and wheels at no additional cost.

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DealerRater Jun 6, 2022
 

It was a very easy and smooth process for an out of state buyer. Mark and James were great, and I highly recommend them!!!

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DealerRater Jun 4, 2022
 

I went to another dealer first and they had a significant markup on the vehicle. Cross had no markups and they were very easy to deal with ! And Chris was so nice and helped with any questions i had !!

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DealerRater Jun 4, 2022
 

Matt Beard was great to deal with. Smooth transaction. He went out of his way to help me find the jeep I wanted.

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DealerRater Jun 3, 2022
 

We worked with Shawn and he was patient and courteous throughout the sales process. He made sure our questions were answered and we knew all of the options available to us.

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DealerRater Jun 2, 2022
 

Mark helped with the purchase of our grand Cherokee and we couldn't be happier! He went above and beyond to ensure we had a smooth buying experience. Would recommend again & again! Thank you!

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DealerRater Jun 1, 2022
 

Shawn and BJ were extremely helpful. Made the whole buying experience easy and enjoyable. Actually sat down and listened to any concerns or questions I had. Made the sale feel more personal and not just a number like most dealerships. Would definitely buy from them in the future.

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DealerRater Jun 1, 2022
 

Mark Yates and Chris Gabeheart have been amazing at helping me through the process of finding the perfect vehicle for me. This is not the first time we have worked with Mark and it definitely won’t be the last. They make the process simple and easy. They also stay in touch with you to make sure you are completely satisfied with your new purchase. Make sure you request Mark Yates or Chris Gabeheart when going to get your next vehicle and it will be a great experience!

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DealerRater May 31, 2022
 

I bought my first Jeep from Cross Motors. Ask for Matt Beard. Great guy, super helpful and knowledgeable.

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DealerRater May 30, 2022
 

David was wonderful. Totally on board with our Jeep purchase and very helpful. Thank you!

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DealerRater May 27, 2022
 

Chris was loss pressure and Customer oriented. Paperwork was quick and flawless.......GREAT experience will go back

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DealerRater May 23, 2022
 

had previous bought a Chrysler Pacifica and a Jeep from Shawn Lopes at Cross Chrysler Jeep & Fiat. I decided to trade my Jeep for a 4xe Rubicon and there is no one else I would think of buying a car from them Shawn and Cross Jeep. While I have owned my vehicles from Cross, I have found that they are extraordinary knowledge about all aspects of the automobiles they sell. If I have any questions about my vehicles, Shawn is more than willing to help me and if he doesn’t know the answer, he finds someone who does. ...

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DealerRater May 23, 2022
 

I had a wonderful experience at Cross and with Chris.. I would recommend him to all my friends and family.. I love my new Jeep 4XE.. Thanks for all you help and going above and beyond.

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DealerRater May 23, 2022
 

Shawn was great to work with! He facilitated my out of state purchase with ease and when my 392 Wrangler arrived it was as represented…Thank you!

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DealerRater May 19, 2022
 

Receiving my Jeep from Cross was a much easier experience than I’ve had with other dealerships in the past. Shawn was a huge help and kept me constantly updated. Shawn helped guide me through all the procedures and was very clear on what I was getting and what I was paying for without leaving me in the dark about anything. In the past with other dealerships it was usually hard to get a straight answer, but here you know you’re taken care of and that you got the best deal. Surprisingly enough I looked at outsider financing through ...

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DealerRater May 19, 2022
 

Joel was the most helpful car salesman! It quite literally could not have went any smoother. I appreciated him keeping me updated via text as well as reaching out after an inquiry. He helped get me my dream car! 100/10 recommend!

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DealerRater May 18, 2022
 

Very professional, fast and friendly staff. I've bought a few new cars before and my experience with Mark Yates and Cross Motors ranks at the top.

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DealerRater May 17, 2022
 

Great experience, I drove two hours because they where the best deal around. The vehicle was ready for me and it was a good experience. Also, I got a great deal on my trade. Good work Cross team

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DealerRater May 7, 2022
 

Great experience! Chris Gass and Chris Gabehart were fantastic to work with. Very informative, always available for any questions or concerns, friendly, and they placed no pressure on me at all. They have been great to work with while I purchased a Wrangler, and they have answered questions and helped me get parts for my Wrangler weeks after!

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DealerRater May 7, 2022
 

This was my second time purchasing from Cross. Shawn was my sales rep both times, he did a fantastic job with communication and finding the right vehicles for me, James did a great job handling my trade in and getting me a great rate and extended warranty package. I got solid value with my trade in. They really have a great team at Cross, I highly recommend!

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DealerRater May 5, 2022
 

Had the pleasure of working with Chris Gabehart. This is, with out question the best customer service I have received while purchasing a vehicle. Chris, great through the whole process. Mr. Matt Ward in the finance department was also a pleasure to work with. Would highly recommend this dealership.

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DealerRater Apr 30, 2022
 

Chris was very friendly & worked hard to get us into the truck of our dreams! I highly recommend Chris of you are looking to buy a different ride soon! He was great to work with & got us all taken care of!

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DealerRater Apr 29, 2022
 

They negotiated with me; they were ready for me when I arrived having interested vehicles brought inside due to be a tad cold outside. The salesmen Darryl Brown was courteous and respectful. He worked with us and answered all our questions. The finalization of the purchase is when they brought the vehicle into the showroom with a personalized greeting when we arrived. The process was very smooth. Hats off to Darryl and his team!

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DealerRater Apr 28, 2022
 

I am 60 years old and have been to MANY car dealers in my lifetime. NOTHING compares to the experience at Cross JEEP in Louisville Kentucky! From the sales person, Shawn Lopes to the finance manager, James, all of the people are honest and sincere and most excellent in their jobs! They did not at all try to gouge me with inflating their prices, nor did they lie to me in any way. SINCERE, honest people, and they delivered a great vehicle to me. I cannot recommend them more highly enough! They have been in business since 1934 and I now understand ...

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DealerRater Apr 24, 2022
 

My husband and I have been working so hard to get into a new car for months! Chris and his entire team at Cross made it so easy and painless for us to do just that. I saw the car online, reached out to Chris and he took care of everything for me, and on his off day. Dedication!! I 100% trusted everything he was telling me about the vehicle. He doesn’t care just about selling another vehicle, he cares about the family thats going to be riding in it too. A true class act and an amazing experience. We ...

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DealerRater Apr 22, 2022
 

Chris was amazing and super helpful. He answered all of our many questions without any issues. Greatly appreciate the smooth transaction. Super happy with our Jeep!

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DealerRater Apr 20, 2022
 

Friendly people good to work with. Clean environment. Good selection of vehicles to choose from.

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DealerRater Apr 19, 2022
 

This was probably the best experience I’ve ever had at a dealership. Chris and the rest of the staff made it easy. Will never go anywhere else.

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DealerRater Apr 19, 2022
 

Very friendly, knowledgeable, and clear about the whole buying process. They are easy to work with.

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DealerRater Apr 19, 2022
 

Shawn Lopes was great to work with and definitely helped make our buying process a breeze.

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DealerRater Apr 12, 2022
 

Great experience with the service department at Cross. Kelsi is great and kept me informed of the progress of my service. The car was ready earlier than she promised. Everyone is courteous and pleasant!

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DealerRater Apr 11, 2022
 

Best Dealership experience I’ve ever had. BJ was very helpful and had our whole desl done and us on our way in no time.

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DealerRater Apr 9, 2022
 

Everyone was friendly and knowledgeable. We got everything we asked for and then some. Felt that the team went above and beyond.

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DealerRater Apr 9, 2022
 

The salesmen were vary helpful and knowledgeable about there product and the financing options I would definitely recommend them.. I may even return for a new truck when I am ready..

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DealerRater Apr 8, 2022
 

My salesman Joel was awesome, easiest car buying experience I’ve had in and out in an hour. Cross did everything they said they and more. When I walked in to pick up Jeep Wrangler they had it on the showroom floor with a nice welcome sign. I highly recommend Cross Chrysler Jeep!!

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DealerRater Apr 6, 2022
 

I had a wonderful experience with Sean Lopes. I've bought over 9 cars and he was by far the nicest and non pushy sales man. He was just as excited as I was to finally get a Wrangler! I would definitely recommend him to others looking for a stellar experience. Thank you so much!!

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DealerRater Apr 6, 2022
 

I am a repeat customer for Shawn Lopes and he also had Chris Gass working with me they did everything thing they possibly could to get this job done. I can’t think Jon Cross enough for getting involved to make sure this deal worked out they are the best!!

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DealerRater Apr 4, 2022
 

I have been looking for a Jeep Wrangler Rubicon for quite awhile. In the course of doing so I came upon Cross Jeep. I sent an inquiry about a particular Jeep and was fortunate to have Shawn respond. I asked numerous technical questions about the Rubicon and Shawn either answered immediately and found the answer and got right back to me. The day I went to test drive the Rubicon Shawn was off for his sons birthday. I dealt with Darryl and the experience was awesome. From the test drive to just the conversation in general. Needless to say I ...

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DealerRater Apr 1, 2022
 

If you need a new car ask for chase. I have purchased multiple vehicles from him now and he always makes it a easy and positive experience. Super nice, knowledgeable and easy to work with.

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DealerRater Apr 1, 2022
 

Shawn Lopes was persistent in finding exactly what I wanted and making it happen in my payment range! Thank Shawn!

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DealerRater Mar 30, 2022
 

I would highly recommend buying from Cross. They are a straightforward and honest dealership that doesn't use tricks and delivers as promised. Ask for Joel if you're considering buying a car and you won't be disappointed. Highly recommend them.

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DealerRater Mar 30, 2022
 

Professional, knowledgeable, great! Everything taken care of, great deal on the Jeep, and helpful. Very, very pleased.

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DealerRater Mar 26, 2022
 

I ordered a Jeep Wrangler through Cross Motors and worked with Matt Beard. He was very informative, responsive, and overall a pleasure to work with. This was by far the best car buying experience I’ve ever had. Thank you Matt!

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DealerRater Mar 26, 2022
 

They were very helpful when we exchanged our new Jeep Wrangler. We purchased one brand new and it ended up having transmission problems. Chris, Mark and all the staff at the dealership made the process easy!

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DealerRater Mar 24, 2022
 

Very good experience overall, BJ was awesome! I’ll be back and certainly would recommend Cross to all my friends!

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DealerRater Mar 23, 2022
 

This is the best Jeep dealer in Louisville. Easy to book an appointment, easy drop off, good updates while vehicle is in, easy pickup

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DealerRater Mar 23, 2022
 

Tyler the service advisor has always been a stand up guy with me and makes sure to get the issue or service done and done correctly. I drive 45 minutes to cross for the service. They are not my closest but by far the best.

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DealerRater Mar 22, 2022
 

Our salesperson was fantastic (Shawn) - very responsive. Paperwork went very smoothly so we were in & out very quickly. Interior of vehicle was decently detailed.

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DealerRater Mar 21, 2022
 

My son, after we left the dealer, asked what was customer service. I explained to him, it is everything Chris and the team did at Cross Jeep. Most of the transaction took place online, and for a different vehicle no doubt, but Chris maintained contact and when that vehicle sold, suggested what would be the one I’d buy. When I finally came to the dealer, Chris not only got me focused on the business at hand, but also found some entertainment for my (phoneless) 12 year old. When he noticed a spot the detailer missed, he asked me if he ...

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DealerRater Mar 20, 2022
 

Best Jeep buying experience ever! Highly recommend Cross Jeep in Louisville, Kentucky. Worth the 3 1/2 hour drive.

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DealerRater Mar 18, 2022
 

Shawn our salesman described everything about the van we were buying. He answered all the questions we asked. Would highly recommend dealing with Shawn.

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DealerRater Mar 18, 2022
 

I've been doing business with Cross Motors since 1991. This is the only dealership I go to. Everyone there is friendly, courteous and professional. I would not purchase a vehicle anywhere else. Sales, service and parts are all 5 star!!!!! My salesman: B J Cornell was the best!!!!

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DealerRater Mar 17, 2022
 

Excellent! Very fair, extremely efficient. Chris was outstanding. Will come back to Cross for sure

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DealerRater Mar 16, 2022
 

Salesman Shawn Lopez was fabulous from start to finish! Great buying experience! I will highly recommend in the future.

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