Customer Testimonials

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DealerRater Mar 1, 2021
 

We had a great experience with everyone that we dealt with. Our salesman was a pleasure to work with and was very informative and helpful. Financing is usually a hassle at dealerships but we were in and out in no time. Would highly recommend to anyone.

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DealerRater Feb 27, 2021
 

Fantastic service from an extremely personable and dedicated salesman! Will buy my next keep here. Marcus was great and worked really had to ensure I was happy

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DealerRater Feb 25, 2021
 

I Recently purchased a vehicle over the telephone from sales rep. Shawn Lopes of Cross Motors Corp . Louisville , Ky and everything he told me about the car was just as he had described it to me before purchase. Hey went the extra mile to make sure I was a well satisfied customer and also he delivered the car to my front door in Somerset Kentucky.I highly recommend dealing with Shawn Lopes at Cross Motors Corp. Jeep, Fiat dealer in Louisville ky which you will be accommodated ,treated fairly and honestly with anything you may decide to purchase. My

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DealerRater Feb 22, 2021
 

Shawn Lopes was very helpful and informative while my husband and I were looking for our new truck. Would definitely recommend Cross Chrysler Jeep Fiat to my friends and family.

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DealerRater Feb 21, 2021
 

Great dealership! Fast and honest. Great prices and great people. Highly recommend Cross Jeep. Ask for BJ he’ll get you the Jeep that you’ve always wanted!

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DealerRater Feb 19, 2021
 

We were looking for a Jeep for my wife. Stumbled onto the Cross Jeep Dealership and their website. Found the perfect Jeep and did the entire deal over the phone thanks to the help of Shawn Lopes, Matt Ward and Chris Madison. The atmosphere was warm and friendly and the service was exceptional. Would recommend Cross to everyone.

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DealerRater Feb 15, 2021
 

Everyone at cross is nothing but helpful. Their service is above and beyond. Been buying vehicles here for years and have never been disappointed. One stop shop!

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DealerRater Feb 15, 2021
 

Wonderful experience. BJ in particular was very knowledgeable, engaging and helpful. Would recommend to anyone. Great value, quality vehicles and friendly people! We are thrilled with our new Jeep Grand Cherokee

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Cars Feb 13, 2021
 

Matt Beard is a great salesman. He is very knowledgeable, spends the time to make sure you get familiar with your purchase, and is very professional. Never once did I feel pressured and I was pleasantly surprised at the prices. He worked hard to get me the Jeep of my dreams and I can’t be more happy with my experience.

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DealerRater Feb 13, 2021
 

This dealer and Matt Beard went above and beyond for me!! Wonderful customer service and knowledgeable staff. I could not have asked for better service and I highly recommend.

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DealerRater Feb 12, 2021
 

very friendly, he called every time for let me know how was everything going woth my car, explian to me the problem, and treated me well

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DealerRater Feb 9, 2021
 

Marcus and James were great to work with. Everything went smoothly and they made the entire process very easy. Best experience I’ve ever had at a dealership when buying a vehicle. Chauncey got my truck protected and shining very nicely. Great team.

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DealerRater Feb 9, 2021
 

Great people great service. I will highly recommend them. Shawn Lopes was my salesman. He is very knowledgeable and helpful. No pressure games here. Just help.

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DealerRater Feb 8, 2021
 

Wonderful pleasing experience.this is my third purchase from cross Jeep. Always a pleasure to do business with. Financing and sale was a breeze.as always very pleased.

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DealerRater Feb 7, 2021
 

Cross motors has the nations best Jeep selection anywhere, they are constantly working to be different than all the rest. They keep a vast inventory from off road extreme vehicles, classics, American muscle cars to Porsche 911’s, They are your place to go for all types of custom speciality shop work as well, with a staff that is second to none.

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DealerRater Feb 1, 2021
 

We always have a great experience at Cross! 3rd vehicle we’ve bought from this dealership and we’ll definitely go back! Shawn welcomed us, showed us what we were looking for, no pressure and straight to the point. I appreciated that he reached out the next day to see if he could help in any way. He made our buying process as pain free as possible and we would definitely recommend him to all friends and family!

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DealerRater Jan 27, 2021
 

Great experience! Our salesman BJ was great! Very knowledgeable, honest and helpful. Prices are fair, atmosphere was relaxed. Experience was smooth and easy. Would highly recommend, go talk to BJ!

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DealerRater Jan 26, 2021
 

I had a fantastic experience. Was absolutely first class. Shawn (my salesperson) was exceptionally knowledgeable and personable. I couldn't recommend Cross Jeep and Shawn more.

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DealerRater Jan 26, 2021
 

They have a good selection of Jeep’s. Have a good team. I worked with Shawn Lopes, he was awesome. Very knowledgeable and good guy. The vehicles are clean and ready to drive off the lot when you purchase, unlike other dealerships. I love my Jeep from there! I highly recommend Shawn and Cross Motors!

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DealerRater Jan 23, 2021
 

The service staff was so friendly and knowledgeable. The service was fast and I got my car back in a few hours. They were great!

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DealerRater Jan 23, 2021
 

Iam please to say that my experience dealing with cross was the best time I ever had buying any vehicle, very injoyabl so much so I bought the jeep that I test drove. Thanks again, sincerely Don

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DealerRater Jan 19, 2021
 

Thank y’all so much, Purchased a 2021 Jeep Cherokee spitfire orange. Love it. My salesman was Marcus he was awesome he kept me updated on both days I had to come. An also didn’t have to wait long because Marcus had everything Ready for us when we got there.

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DealerRater Jan 16, 2021
 

Excellent and efficient staff. I traded in a 2014 Mercedes S550 for a Jeep. The comparison between my experience with Cross Chrysler Jeep Fiat and Mercedes-Benz of Louisville was UNBELIEVABLE!!! It was 1000 times better!!!!!!!!! Thank you Cross Chrysler Jeep Fiat!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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DealerRater Jan 16, 2021
 

Great service and support from the service department. Ricky did a great job of taking care of the vehicle and my daughter when she brought her jeep in.

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DealerRater Jan 15, 2021
 

They made the process of purchasing my first brand new SUV great! Shawn made sure I knew how everything worked before leaving the lot. I will never use any other dealership.

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DealerRater Jan 14, 2021
 

My visit and service was quick and easy. Quality of work was what I wanted and expected, price was lower than expected and customer service was excellent!

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DealerRater Jan 14, 2021
 

I bought a used 2014 wrangler Rubicon over the summer and have not regretted it once! The sales staff was great, really helping you feel like they are on top of everything. I recently brought it in for minor service and the service dept. was both respectful and knowledgeable, giving me great next steps to keep everything running smoothly..

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DealerRater Jan 8, 2021
 

It was a fantastic experience. I am loving my new Jeep. Thank you so very much for everything. First time I have bought a car on my own.

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DealerRater Jan 7, 2021
 

We had a great experience at Cross Jeep. Chase Vancelette did a phenomenal job and I would recommend this location to anyone! Thank you so much

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DealerRater Jan 7, 2021
 

I recently bought a 2021 Jeep Gladiator from Cross Motors, from Salesman Matt Beard. I would highly recommend all my friends and family to search Matt out for a grand deal.

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DealerRater Jan 6, 2021
 

Great dealership and awesome buying experience. Staff was friendly and knowledgeable and no sales pressure. Thanks Shawn for all your help on my Jeep purchase!!!

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DealerRater Jan 6, 2021
 

Chase was amazing to work with at Cross. He was quick to answer my online browsing questions and had us in filling out paper work the same day! We were happy to drive home in my new Jeep Wrangler!

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DealerRater Jan 5, 2021
 

Shopped online, made an appointment with Shawn for the next day, the Jeep was ready and waiting. Shawn and James were wonderful to work with! Very accommodating, easy spirited and attentive throughout the purchase.

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DealerRater Jan 3, 2021
 

Great service. Prompt and courteous. Professional. The service was performed on time and correctly. The price was as originally quoted. Vehicle was returned on time.

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DealerRater Dec 27, 2020
 

Follow up to my inquiry was quick and informative. Rick called me to verify and detail my request. He then called back later that day with pricing and pricing breakdown.

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DealerRater Dec 27, 2020
 

Always Excellent Service when I get service at this location! The guys are always professional and I appreciate when they went ahead and used my rewards before paying!

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DealerRater Dec 18, 2020
 

Matthew made the car buying experience quick and easy ! From sending me pictures to final sale - excellent experience ! He followed up the next day to check in on how it was going .

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DealerRater Dec 17, 2020
 

I saw a 2018 wrangler on AutoTrader and called. Shawn called me back after verifying it was available. I met Shawn and got to drive it. Soon i owned it. Shawn was great to work with. He worked around me having a con call in the middle of the discussions. He made sure we had all info up front and ensured the loan & signing process took 15 mins. Shawn was wonderful and i highly recommend working with him! James was also fantastic. He ensured i knew what offers there were and worked different options for me.

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DealerRater Dec 16, 2020
 

I had a great experience with all that I came in contact with at the Jeep dealership, especially David Figg. He was so attentive to my every need and want I had to make buying my new vehicle from the Cross dealership. Down to explaining all the wonderful features my new ride has to make owning and driving my new Jeep a fun and exciting adventure. Thank you to David and the staff at Cross Chrysler Jeep Fiat.

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DealerRater Dec 13, 2020
 

Kevin rocks.Great customer service. Know his stuff easy to work with. Lucky to have him on your staff. Keep doing what you do Kevin.

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DealerRater Dec 11, 2020
 

BJ was personable and professional. He was very patient while I made my decision. The sales manager was also very friendly. This is my third vehicle I’ve purchased here.

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DealerRater Dec 10, 2020
 

Kelsi in the service department was knowledgeable and efficient. and we were in and out in a timely manner. She was excellent to deal with and is an asset to the dealership.

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DealerRater Dec 7, 2020
 

Excellent shopping experience with Mr. Beard at Cross Jeep. He is very knowledgeable and answered all of the Jeep questions I had. There's nothing worse than a salesman hanging your coat tail and thankfully that's not Matt's style. He took care of me graciously. LOVE MY NEW TRAILHAWK!!!

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DealerRater Dec 7, 2020
 

Cross is an outstanding dealership. They are are easy to work with. They pay attention to detail. Just purchased a 2021 Jeep Wrangler Rubicon. Great deal and exceptional delivery. I highly recommend Matt Beard in sales. He is knowledgeable and easy to work with. The service and parts department are outstanding as well. I will not go to any other dealership.

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DealerRater Dec 4, 2020
 

I have done business with Cross since 1991. Every employee is very nice, friendly, efficient and caring. I only buy my Jeeps from Cross and only use their service department. Rick Turner, service advisor is AWESOME!!!! Keep up the good work!!!

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DealerRater Dec 1, 2020
 

Shawn Lopes got me the vehicle that I wanted at a very fair price and a reasonable deal on my trade in. Shawn wen the extra mile for me.

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DealerRater Nov 30, 2020
 

I had a positive used car buying experience with my salesman BJ Cornell and the Cross team. Was great they really let me test drive the Jeep for a while and negotiated fairly on my trade-in value and final price. If looking for a Jeep this is a great place to start and watch their inventory.

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DealerRater Nov 27, 2020
 

Matthew Beard was an exceptional salesman, he was able to work with me remotely and around my schedule in the midst of the Covid pandemic. And he went above and beyond on finalizing my deal on a new 2020 Jeep Gladiator

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DealerRater Nov 25, 2020
 

Worked with Shawn Lopes. Process was easy. Shawn listened to what I wanted and was able to pivot quickly to resolve an issue with the originally wanted vehicle. Great experience.

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DealerRater Nov 24, 2020
 

I came in with a pretty tight timeline to get my scheduled oil change and tire rotation, Kelsey made sure that I got my car when I needed it and everything was great

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DealerRater Nov 20, 2020
 

They were great. Right from the start they helped out as much as possible. I would highly recommend them to others. Would buy from them again

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DealerRater Nov 14, 2020
 

I got to know this dealer when searching for a car on internet. Getting to know BJ at the Cross Chrysler, JEEP dealership was a surprisingly a very positive experience Most importantly, he is a sincere and professional dealership employee. Any question I had regarding the pick-up of the car, paperwork and assistance in teaching me the technical know-how was done promptly, efficiently and with courtesy (as the car I bought has some advanced operating features). All-in-All, I do recommend Cross Motor to any one planning to buy a car, even from a longer distance - as I did.

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DealerRater Nov 13, 2020
 

Great buying experience. Shawn Lopes was our salesman and was easy to work with. He provided plenty of pictures of the car we were interested in. He answered all our questions in a timely manner and just made our purchase trouble free.

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DealerRater Nov 13, 2020
 

I have purchased several vehicles from Cross in the past 10 years and recently a 2020 Jeep Gladiator. Chris Gabehart and Chris Madison were great to work with. I could not have been any happier with the sales process during COVID and how easy they made it. Purchase price and trade in pricing beat ever Jeep dealer in the area. Cross is awesome to work! Thanks!

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DealerRater Nov 13, 2020
 

What a great experience. Shawn was helpful and professional without being pushy! We were able to test drive without pressure. Will definitely recommend to friends.

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DealerRater Nov 9, 2020
 

Shawn Lopes was was my salesman and he very professional and would recommend him and the rest of the staff that Assisted me on purchasing my vehicle .When I had questions about the condition of the vehicle Shawn went out of his way to get the answer since I purchased a pre owned vehicle, I wanted to know what type of things that needed to be fixed on the vehicle instead ,of having any surprises pop up.

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DealerRater Nov 9, 2020
 

BJ and David were great to work with. They were quick, efficient, and ultimately made my experience as easy as it could have been. I would recommend anyone head up to Cross Motors because they take care of their customers.

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DealerRater Oct 31, 2020
 

Working with Matthew was a great experience. He is very helpful and knowledgeable. Communication with him is very easy. He always responds to my questions quickly. Overall great experience. I highly recomend Cross.

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DealerRater Oct 30, 2020
 

5 Star experience, found our dream AEV JKU on Tuesday, working with Chase and Marcus, built the deal including a trade on Wed, drove 300+ miles on Thursday picked it up! Chase was informative, stayed connected, knowledgeable, and demonstrated that both he and Cross care about delivering what they describe and about the customer experience. Fantastic place to buy, Tim and Carolyn from MO.

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DealerRater Oct 28, 2020
 

Custom ordered a 2021 jeep Gladiator Diesel and received great care and service from all involved. Second vehicle purchased working with Shawn and have them doing all my servicing.

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DealerRater Oct 27, 2020
 

Shawn lopes got me into the jeep I wanted and gave me a fair trade value for mine. Would highly recommend him to anyone. Top notch dealer with a top notch salesman.

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DealerRater Oct 27, 2020
 

Worked with Matthew beard on a specialty vehicle mustang GT. Matt was helpful and very accommodating. Very nice car! I visited the dealer several times and they allowed me time to make my decision

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DealerRater Oct 25, 2020
 

We would like to make a huge shout out to Chris Gabehart! Chris went above and beyond to help me make the purchase of this beautiful 2020 Jeep Gladiator a reality! He answered all my crazy calls/text and answered them with clarity and reassurance. He even went a step beyond that and offered a warm and thoughtful suggestion in regards to my daughter and her appointment today. ❤️🙏So if anyone is looking for a Jeep, I HIGHLY recommend Chris

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DealerRater Oct 24, 2020
 

We had an excellent experience working with Shawn to get the deal all prepared and worked out over the phone. Once we got into town everything went just as smoothly and all expectations we well exceeded with the Jeep and the dealer.

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DealerRater Oct 24, 2020
 

Low key no pressure atmosphere. Chase Vancelette was very helpful and answered all our questions. He went out of his way to find us the vehicle we were asking him for. Thanks!!

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DealerRater Oct 22, 2020
 

The customer service experience was out of this world. I'm working overseas and saw a Jeep I just had to have and I called in and was connected with Shawn. We ironed everything out and made a deal. I had to send my step-dad down to get the vehicle while I'm out of the country. Shawn picked him up from the airport and sent him off with a full tank of gas! Absolutely amazing experience overall!

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DealerRater Oct 19, 2020
 

I was very please with my seller Shawn. He gave me good information. Awesome job! He kept searching until he found what I was looking for!

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DealerRater Oct 14, 2020
 

Chase was great! We had been looking for about a month and saw what we wanted online. We took a chance, and drove 2+ hours - best idea ever!! Great service. It was a very busy day, but Chase took the time to see that we were taken care of. Thanks!

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DealerRater Oct 14, 2020
 

Shawn made sure that we had our options and we got what we wanted, and couldn't be happier. He was polite and didn't pressure us into something else

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DealerRater Oct 8, 2020
 

The visit was great and the only thing I have to say something about is the fact that they gouged me for the price of the cabin air filter. I was charged $39 plus labor and I thought well why not just get it while I’m here. We got when I got home I looked it up and found that most auto parts stores charge less than $10 for this filter.I don’t know how they can justify that much of a markup and I will probably remember that next time I have to have parts replaced by them.

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DealerRater Oct 6, 2020
 

We were very pleased with our salesman, Sean. He was very helpful and pleasant. We are really enjoying our new car. Thank You, Johnny Johnson

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DealerRater Oct 3, 2020
 

This is the second time I have bought a Jeep from them! Absolutely great service! They go out of their way to help you get what you want!

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DealerRater Oct 2, 2020
 

Great experience at Cross. Matthew Beard provided a great buying experience. He communicated with me regularly as I made my final decision on which Jeep would be best for me. After I made my choice the communication continued until I arrived at the dealership to finish my deal and take delivery of my 2021 Wrangler. Everyone on staff was great. They made the whole buying experience easy. No hassle. Highly recommend Cross and asking for Matthew Beard. Two thumbs up.

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DealerRater Oct 1, 2020
 

Matthew Beard answered all my questions, wasnt pushy at all, and explained my new jeep thoroughly. I will be back agaim for my next vehicle for sure. I also enjoyed the unique inventory.

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DealerRater Oct 1, 2020
 

I’ve worked with Matt for years, and he’s literally the BEST! Always helpful and courteous. Whether you want a new Jeep, or the perfect pre-owned vehicle (Cross has a great selection of used cars, as well as some pretty unique finds) go see Matt!

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DealerRater Sep 30, 2020
 

This was our 2nd Jeep purchased from Cross Jeep. We live 2 hours away. Shawn, BJ & James did a Great job getting us into the Jeep we wanted. Thanks again, Tony & Kristin

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DealerRater Sep 30, 2020
 

We are very pleased with our new jeep. Matthew is very courteous and knowledgeable about the vehicle. I would recommend Cross motors when looking for a new jeep.

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DealerRater Sep 30, 2020
 

Best JEEP Dealership in the country!! Matt Beard is one of the most knowledgeable Product Specialist and Jeep enthusiasts you'll ever meet. His years of service at Cross Motors shows and he is passionate about the vehicles he sells. Top notch customer service!

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DealerRater Sep 29, 2020
 

Mathew Beard was an excellent salesman. He answered all our questions. We would recommend him. We drove about a hour and forty minutes to see the vehicle. Not disappointed.

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DealerRater Sep 28, 2020
 

Very friendly and knowledgeable staff. The process of buying our new used car was very seamless. I highly recommend buying your next vehicle from them.

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DealerRater Sep 18, 2020
 

I'm buying another Jeep from Cross Jeep. Need I say more? Ok, I will. I live in Florida. There are a lot of Jeep dealerships between me and Cross Jeep. I choose Cross Jeep. See you again soon! Ben Hedrick- Hedrick Speedsports

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DealerRater Sep 12, 2020
 

Great guy, easy to work with.. took care of me and my family and a great place to get a car from... Thank you for the great service

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DealerRater Sep 12, 2020
 

Excellent service and friendly customer service! Made me and my family feel at home throughout the purchasing process. I found the website informative and well structured that lead to my purchase.

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DealerRater Sep 4, 2020
 

Worked with Shawn Lopes from 3 states away over the phone and through email. I found him to be very helpful and honest. He always responded almost immediately yet was patient with my work schedule and occasional delayed response times. I would highly recommend any friend or family of mine to work with Shawn when they buy their next vehicle.

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DealerRater Aug 29, 2020
 

2nd truck purchased from Shawn and he has been great both times!!! We will definitely be back when we are ready to get something else.

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DealerRater Aug 28, 2020
 

Completely satisfied with everyone I came in contact with. From management salesman service and the parts department. All helped me in every way they could. And the detail guys also.

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DealerRater Aug 28, 2020
 

Shawn was great to work with! He was professional, and answered all our questions and found us the perfect Jeep. It was a great car buying experience.

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DealerRater Aug 18, 2020
 

Good professional service. No pressure. transparent pricing. Friendly, patient and trustworthy feel to the whole process. Thank you for being safe with COVID precautions as well

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DealerRater Aug 18, 2020
 

Shawn Lopes was friendly and helpful in helping me buy my jeep. He took time to answer my questions, although late on a Friday night. Matt was helpful and friendly in financing my purchase.

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DealerRater Aug 17, 2020
 

Buyer experience with Darryl and Shawn was super smooth an easy. Not the normal talking in circles how it is with most dealerships. Strongly recommend.

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DealerRater Aug 14, 2020
 

Best new car buying experience I've ever had. The salesman I had was extremely knowledgeable & answered all of my questions in a timely manner.

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DealerRater Aug 13, 2020
 

This was a great experience. Everyone was very helpful and the process was super easy! It was my first time buying and they were so informative. Will definitely come back!

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DealerRater Aug 5, 2020
 

This was my first time buying a vehicle. Mathew Beard was patient and accommodating. He wven spoke with my father when i was unsure of some terminology. Everyone was absolutely wonderful. Thank you!!!

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DealerRater Aug 5, 2020
 

Easy transaction and got what I wanted! No pressure, Shawn and Chase super friendly and easy to deal with! Definitely worth your time to visit!

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DealerRater Aug 3, 2020
 

Shawn was great. Would recommend him to anyone else and would definitely buy from him again. Professional and super friendly. Very knowledgeable about the Jeep we were buying.

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DealerRater Aug 1, 2020
 

BJ was amazing! So knowledgeable and helpful when it came to finding our next car. Such a great experience, thanks again BJ for taking care of me and my family and making it so easy!

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Cars Aug 1, 2020
 

Recent bought a jeep from BJ and Cross Jeep! By far the best car buying experience I've had in years! they really take pride in their service to the customer and make it a fun transaction! Will definitely return

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DealerRater Jul 31, 2020
 

Evan Cambron is so helpful and knowledgeable about all the cars at the dealership. He will be my guy in the near future. Thanks Evan

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DealerRater Jul 30, 2020
 

So pleased with the people I worked with! I love my new car! I would recommend going here for your next new or used car!

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DealerRater Jul 29, 2020
 

I recently purchased my 4th vehicle from Matthew Beard. Cross has always gone above and beyond to give me a great experiance and competitive price on my purchases and trades. I won't go anywhere else!

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