Customer Testimonials
I did end up buying a car, and I believe it a pretty good deal. Everyone I dealt with was very friendly. Unfortunately, they were short staffed and it was a long process to get through all of the paperwork. But I would recommend the dealership.
Great service department. Kelsi is fabulous.
By far the Best experience I have had when purchasing a vehicle
Tyler Morison, service manager, and Rick one of their mechanics is very knowledgeable about lifted off road vehicles. I’ve had work by them numerous times. Very good and informative.
Kevin was great. Very accommodating and helpful! Will continue to take my truck here for service!
Just purchased a Wrangler from Shawn and had a fantastic experience. He got me more for my trade than anyone else and the entire process was smooth and not time consuming at all. Absolutely recommend this dealership.
Couldn’t have had an easier time trading in my car for a new Jeep from Cross. Shawn was from beginning to end an absolute professional. He was in regular contact with me and made sure everything was taken care of. Absolutely will recommend Shawn and Cross to anyone.
Great service
Good job
Shawn and the rest of the team at Cross were very helpful during my car buying experience! They answered any questions I had, and were very patient with me. They also were very understanding of me having to get to the dealership within an hour of them closing due to my work schedule, and didn’t rush me at all! I was very happy with their customer service, thanks to everyone at Cross!
Shawn and the rest of the team at Cross were very helpful during my car buying experience! They answered any questions I had, and were very patient with me. They also were very understanding of me having to get to the dealership within an hour of them closing due to my work schedule, and didn’t rush me at all! I was very happy with their customer service, thanks to everyone at Cross!
I had an excellent experience purchasing my Pacifica hybrid from this dealership. They were fair, honest, and addressed my concerns.
If your looking for any year & model of jeep with a giant selection look no further !!! Great establishment with the best sales I've been around ever !!! Thanx BJ, Chris & Chris !!!
Greg was amazing!!! Will be getting my future cars with him. Everyone there is so nice. They definitely make you feel comfortable!! Great place to get a car if you are in the market.
The sales team at Cross were wonderful and seamless to work with to reach a deal on the vehicle we wanted! Shawn Lopes was our direct sales representative and he was awesome! Highly recommend to check them out if you are shopping around dealers.
I just love their service and that they are so nice and courteous every time I come to get my car worked on. Daryl and Kelsi are just so friendly and answered every one of my questions without a problem. I’ll only deal with them when I come to Cross Jeep Chrysler
Prompt friendly service and communication
Great service. Fixed my vehicle in a timely manner.
This is the second vehicle I have purchased from this particular establishment. Both times have gone flawlessly and BJ went out of his way personally to help me get there in order to purchase the vehicle. I understand they work on commission, but I do believe that he went above and beyond in order to assist me. IfI were to purchase another vehicle, I would definitely go back.
This was the easiest car buying experience I’ve had which was a dream come true. Fair prices + honest folks = happy customers. BJ was wonderful to work with and we really appreciate his continued support since we left the lot.
I have purchased two vehicles from the dealership and both times things have gone flawlessly. BJ was very helpful and went so far as to even make sure that someone picked me up to pick up my new vehicle. I couldn’t be any happier with my experience at Cross Pontiac Fiat.
Experience with dealership was streamline.
Best experience I’ve ever had at a dealership. Not a single complaint. Everything went smoothly, they were quick and efficient in the sale, and had an area to accommodate my kids. The Cross list price was over $10k less than a dealership near my home for the exact same vehicle. Their inventory is mind blowing. We will be back!
Best experience I’ve ever had at a dealership. They were well prepared for us to arrive, friendly, had a place for my kids to play, and bathrooms were clean. The listing price was $12k less than a dealership closer to my home on the exact same car. Will be back when we’re ready to trade our other vehicle.
I had my car serviced today. I came in for an oil change and a problem with my breaks. It turned out to be a minor issue. I was very pleased to hear to news. It was a be relief. Thanks Cross Jeep
Perfect interaction as always.
Excellent experience. Made everything quick and easy.
This was just a routine oil change and tire rotation but the service is always good and people are friendly and helpful.
I came in with little money and they literally made it happen for me. I had been looking for a family vehicle for over 3 weeks , and couldn't find the one that was just right. So on a prayer went to look at a old little Pathfinder and they literally compromised with us on price just to give us a good experience. Seth was great and truly made the buying process quick and painless lol and to top it off the fill your tank with gas and give you a courtesy detail of the vehicle! Really a overall nice experience. ...
I went to Jeep Cross yesterday w/ an emergency my drivers side back tire had got a huge nail stuck in it & I was loosing air fast (supposed to be around 37PSI, I was down to <24PSI & counting). As soon as I arrived they took care of me & it turned out I needed my oil changed too. They were able to fix the hole in my tire, complete my oil change & 5 tire rotation in all about a lil over an hour! Excellent customer service, support & care! (& they lemme keep the nail😆😂).
Great sales team and staff.
Did a long distance purchase with Cross. Provided any information I requested to allow me to make an informed decision. Flexible and supportive staff. Ask for Mark.
Always a joy when I come in for a service and it all goes well!!
Kelsi (and everyone else I have dealt with) at the Cross Moters Jeep Service department has always been very helpful, professional, informative, expedient, antten and friendly. Kelsi always calls me back promptly. I highly recommend!
Great Service, personal, knowledgeable and very pleasent
I was very impressed with Cross and the whole crew their including Shawn Lopes my salesman. They were very upfront on everything and made it a very easy process. I highly recommend Shawn to anyone who might be looking for their next vehicle at Cross.
They got my Jeep fixed really quick. That was much appreciated.
I worked with BJ to find my Jeep. BJ spent time to answer all my questions and educate me on Jeep Wranglers. He was not high pressure and made me feel like he wanted to get me in the right vehicle that best suited me. It was a great experience and I would highly recommend BJ and Cross dealership.
Great communication and got me in and out quick.
Shawn provides a great experience! Don’t hesitate to call and give him an opportunity! Great service as well!
This was my first experience with Cross Motors and buying a Jeep, but let me tell you, Shawn made it a great experience! I expect to come back for my next vehicle!
Nice no pressure experience. Our salesman Shawn Lopes found what I was looking for. He was very knowledgeable and willing to answer our questions.
If you're looking for a new vehicle, save yourself a headache and go to Cross Motors first. I been to several dealerships looking for what I exactly wanted, but to no avail. Finally at Cross Motors I found it. What was really great was my salesman, Seth Poe, who could've been more friendly and professional. He made the entire process as simple and easy as possible. If there's such a thing as a relaxed and pleasant experience in buying a new vehicle, than this was it. Thanks Seth Poe for making this deal a good deal.
The staff is professional and reliable. They made it easy regarding all matters concerning our Jeep Gladiator.
Great team at Cross Jeep Chrysler. I had a gas leak on my Jeep and they were very polite and friendly and quickly fixed my issue! I will go to them again for all my service needs. Kelcie rocks!!!
i came in and got a 2025 jeep gladiator and mark yates helped me out, he truly is the best! i had the best experience and the people here are amazing. i love my new gladiator !
Always fast, friendly and professional service. Good people.
Great experience at Cross Jeep in Louisville, KY. Our salesman Shawn Lopes was very knowledgeable and helpful with our Wrangler buying experience. Would recommend anyone looking for a Jeep to give Cross a look.
Sales force were understanding and great. Got me in the Jeep I love. Seth the man.
If your vehicle is in the shop for more than a day more communication is needed as to the status of when you should expect your vehicle completed. Weather you’re vehicle doesn’t get started on because the shop is backed up from the day before or any other reason that can delay the completion. Communication is critical in the service business. If a customer has to call in to the shop numerous times to check the status that’s poor service. You should always know what’s going on.
Thank you, Shawn, for being so patient and kind to us yesterday. You were great, and I absolutely love my Jeep!
This was our fourth vehicle that we’ve purchased from Cross motors. Shawn Lopes was able to find me exactly what I was looking for in my price range. This was an easy and stress-free experience. We will be back in a few years when we are ready to purchase another.
Have been purchasing vehicles and having serviced here for about 20+ years / was recommended by friend who had been a customer 30 or more years. Service writer Kelsi is great! As are others as well but I like having a relationship as I did at Downtown Ford for 25 years before buying 1st Chrysler from Cross. Always felt comfortable with work recommended really being necessary and can’t remember having to return for issue not being resolved. Thoroughly pleased with this dealership and have recommended to others.
We cannot say enough good things about the team at Cross Motors. This was our fourth vehicle that we’ve purchased from them. Our sales guy Shawn Lopes was able to find me exactly what I was looking for and in my price range. The whole experience was easy and stress free. They are really good people and we will be back in a few years when we are ready for another purchase!
Mark was great to work with! Thanks for making my experience so easy and painless! I love my new Grand Cherokee!
Great Jeep shopping experience!! Received nothing but stellar service! Mark and the team went out of their way to ensure our new vehicle met our needs and requirements and delivered. Be sure to check these guys out!
Great Service, the Service Writer along with the rest of the Cross Team took care of my vehicle, got it in and out of the shop fairly quickly, considering the work that needed to be done. And when I seemed to have another issue a week later, oil cooler leak they got me in the shop that next day after I called.
I got a Super great Deal on Ram 3500 all the staff were super nice to work with and there salesman David Figg was great and super helpful thanks agin, go see him if your interested in a Ram or Jeep or anything on there lot.
I bought several vehicles from cross.And each time has been a great experience.I want to thank austin for helping me with the purchase.
This was the first time I purchased a Jeep from Cross. If you are looking for a Jeep there is no dealership that compares. Mark Yates took care of me and I also had a great experience with his manager Justin and their business manager, Chris Gabehart. They will take care of you!
Bj did a awesome job
Everyone is always friendly and helpful, especially Kelsi.
Excellent handling of a recall issue. Good communication throughout by Chelsea.
Great and friendly staff love coming here they make me feel like family
My recall repair was done in a timely manner and the service department was very helpful.
Tyler and the service team were awesome as always!
Uber service was greatly appreciated.
They did a great job overall, explaining the repairs and communicating through the process. Kelsi, my service consultant, really was great to deal with. I had several things done, routine maintenance and repair. Everything went well.
I can’t say enough positive things about my new friend Mark Yates at Cross Motors. He was not pushy whatsoever. He listened to my wants and needs for my new Jeep! He sold himself as well as my Jeep. Joe G.
BJ and Matt at Cross were great to deal with. They got me in and out fast. Excellent Service!!! Danny
Mark was absolutely amazing, he showed me all the cars and based it on what I needed. He was so patient and helped me decide the car I wanted! You’re awesome dude! A kind of employee that is passionate to his job! You’re doing a great Job! Find this guy to help you out!! Chris you’re the man! Thanks for making sure everything is complete and i wish you all the best! Till next time!!
Cross Motors and their sales and service team are the best I have dealt with in my 65 years. Many, many cars later
Super nice and took care of my vehicle repairs with no issues
Tyler was a life saver! Got us in quick and took care of all of our needs! Had issues with a leveling kit that was installed by a different shop, and Tyler was super informative on all of the questions we had. Truck looks great with the new kit!
Fast service. Friendly people
