Customer Testimonials

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Google May 20, 2024

I was very satisfied with the service provided by Marvin Cornell, he answered all my questions and the deal made was satisfactory on the trade in. Very professional, quick and seamless. I would rate the visit, the purchase and entire procedure A+ and would highly recommend Marvin and the dealership.

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Google May 20, 2024

Great folks and great follow-up. They too care of what they said that they would.

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DealerRater May 19, 2024

Very knowledgeable about their inventory, not pushy at all trying to help us find exactly what we were wanting

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Google May 19, 2024

I had an amazing experience at Cross Jeep Chrysler Fiat. The staff there were very friendly and BJ was very respectful, open, and honest regarding what they had in stock. I was not once pressured into buying anything I didn’t need. BJ was a pleasure to work with and we will definitely be back for any of our car buying needs. Thank you again to everyone at Cross.

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DealerRater May 19, 2024

I purchased a used 2022 wrangler JL rubicon from Cross and had it delivered to the Cincinnati area. I was pleasantly surprised to see the vehicle fully detailed and looking like new when it arrived. Actually the whole purchase experience surprised me with how enjoyable it was. Shawn from Cross handled the process like a true professional. I would highly recommend to anyone looking for a vehicle to check this place out!

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Google May 18, 2024

Worked with BJ and he was fantastic to work with. Very knowledgeable and responsive! The whole team out there are super friendly and professional, which is refreshing compared to some other high-end dealerships I’ve been visiting lately.

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Google May 17, 2024

I felt our experience with BJ was simple, straightforward and that I was dealing with an honest person. It’s not that often you walk away from a car dealership feeling like you got a fair deal, with BJ we did exactly that. Would absolutely work with him again.

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Google May 17, 2024

I dealt with BJ. He seemed very trust worthy and was straight to the point! I’m an out of state buyer so everything was done on the phone and he was extremely responsive. And I mean extremely responsive. I’m in a different time zone so he was going out of his way to help out on his off hours. Got me pictures and videos of everything I needed within minutes. I would be happy to do business with BJ again. So stoked on my new truck!!

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Google May 17, 2024

My husband and I bought a Jeep Wrangler Rubicon last weekend from Cross Dealership. We worked with Aaron An and couldn’t have asked for a better salesman! We are out of state and Aaron did several walk around videos for us and test drove the Jeeps as well. He made this the smoothest car buying experience we’ve ever had. Aaron is trustworthy. He answered all of our questions thoroughly and made sure we were well informed to help us make a decision on which Jeep was best for us. We can’t thank Aaron enough for his patience, ...

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DealerRater May 17, 2024

I would say this is one of the best dealerships in Louisville,Ky and the salesman are very helpful and knowledgeable about the vehicles and customers. Shawn Lopes was my salesman and he’s one of the best.

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Google May 14, 2024

This was hands down one of the best car buying experiences I’ve had. Chris and BJ made the process smooth and answered any questions I had. Will definitely be using Cross in the future!!

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Google May 12, 2024

Great experience buying from out of state! Our salesman, BJ, was great to work with! I flew in and he picked me up in my new car at the airport. Took about 45 minutes to do the paperwork and I was back that night to catch my daughter's game and pick them up in the new car. Process quick and easy and all the staff was great! Plus, they have a quite a few custom jeeps new and vintage. Thanks!

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Google May 11, 2024

David Figg and the gang at cross Jeep were amazing to deal with. The best dealership I had to deal with. Bought a lifted Jeep gladiator 2024 from them and I love it. They went over everything with me and even called me the next day to see how I was doing. Great job Cross Jeep

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Google May 10, 2024

Shawn and the people at Cross made it so easy to find the perfect jeep for me. He helped me find a jeep that was just like my old one but even better, and made the entire experience so positive. They really make you feel like family. I cant recommend Shawn or the Cross jeep dealership enough!

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DealerRater May 10, 2024

Shawn Lopes was my salesman! What a blessing to meet him and do business with him! Everything went smooth and he’s a great guy to do business with ! I highly recommend seeing Shawn if you’re in need of a Jeep ! Thank you Shawn !

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Google May 10, 2024

Shawn was the salesman I worked with ! It was a breeze and he is very honest and I really enjoyed doing business with him ! Definitely would recommend seeing Shawn if you’re in need of a vehicle!

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DealerRater May 9, 2024

Fast easy purchase. Very knowledgeable associates. Very willing to listen to your wants and needs, and work very hard to meet them.

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Google May 7, 2024

Easy to work with. No pressure. Ask for BJ, very professional and knows what he's selling.

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Google May 7, 2024

Shawn was truly a pleasure to work with. He was extremely professional, knowledgable and helped me find the right vehicle for me. Definitely would recommend.

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Google May 7, 2024

Bought a 2016 Camaro from the lot, our salesman Aaron was incredibly helpful, and went above and beyond to help us with our our purchase. I

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Google May 7, 2024

Highly recommend! Very happy with my new car and the whole process to get it.

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Google May 3, 2024

I live in Ohio and traveled again to this dealership to purchase my second Jeep from Cross. Their team is amazing to work with. You walk in the door and feel like family. BJ handled my purchase, he sent me videos, answered all my questions and sent me specs of this new (to me) Jeep and had everything ready to go when we got there. We walked in and the Jeep was on the show room floor with my name next to it (this was super cool) we checked her out, took her for a test drive, signed the papers ...

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Google May 2, 2024

Such a smooth, hassle-free Jeep buying experience. Our salesman, Aaron An, was great to work with at Cross Jeep! Being out of state was never a worry when you’re working with Aaron he puts you at ease and makes the process super quick and easy! Thank you for all you did for us and the amazing experience!

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Google Apr 29, 2024

Aaron helped me find my dream car. He was very responsive and extremely helpful. I was able to buy it and get it home within a couple hours ,amazing service.

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Google Apr 29, 2024

2nd experience at Cross. Always easy to work with. Would definitely recommend if you’re in the market for new or used.

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Google Apr 28, 2024

Shawn was very helpful and had a great experience with my new jeep purchase. Thanks cross jeep team

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Google Apr 24, 2024

I just wanted to share a great experience I had with Cross Motors and more specifically my sales associate Aaron. I had been shopping for a Wrangler for the last several months while I was going thru and recovering from bilateral hip replacements. Anyway I ran across Aaron’s post on Facebook marketplace about this Jeep and I immediately sent him a message about it at about 1pm last Thursday. With all of his follow thru, information sharing, pictures and videos shared and the offer sheet; we made a deal the next morning. They prepared all the paperwork so when ...

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Google Apr 24, 2024

I reached out online with an inquiry on a new Jeep Compass I was interested in. First thing the following morning, Shawn responded and answered all questions I had. On short notice, he got the vehicle fueled up and ready for me to test drive. Everyone at the dealership was extremely friendly and helpful. I did purchase the vehicle I was interested in, and they made it an easy experience. I would highly recommend this dealership to anyone looking for a new Jeep!

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DealerRater Apr 21, 2024

My husband and I knew absolutely nothing about this dealership. We simply found a vehicle we were interested in on their website. I can’t express how incredible the process was. Chris immediately responded to our inquiry and set up our appointment the same day. Aaron met us on the lot and spent all the time we needed looking at not only the vehicle we initially liked but others just to make sure we were getting exactly what we wanted. He was phenomenal!!! We walked out of the showroom a couple hours later with an awesome vehicle!! But before we ...

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Google Apr 21, 2024

Shawn Lopes was a pleasure to work with, and exceeded our expectations when purchasing our new gladiator. Gross Jeep Chrysler is two hours away from our home in Dayton. We saw a unique vehicle online and the vehicle was everything. Shawn said it would be and more. It was a pleasure dealing with the entire team.. overall a wonderful buying experience .

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Google Apr 21, 2024

The Dealership was great to work with. I live in Nashville and did everything remote and was so seamless. Shawn Lopes was my sales representative and he took every step to make sure I had an awesome experience. When I arrived the vehicle was ready and they even had my name on a sign beside it. Truly amazing experience and highly recommend this location. I will be back for future vehicle wants and needs.

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DealerRater Apr 20, 2024

Friendly and welcoming with both guidance and attention to answering every question we had It was immediately obvious that BJ ,as recommended, was extremely knowledgeable in regards to the vehicle and financing and leasing Best selection in Kentucky !

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Google Apr 17, 2024

Shawn is great! He has been very responsive and was able to help with most of the deal via text which is a huge help for tight schedules. All issues are always handled promptly and staff members are always friendly!!

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Google Apr 15, 2024

Ask for Aaron! He's the best! This has been by far the best experience I have ever had buying a car! In the past I have honestly had some less than desirable experiences at dealerships… This was not one of those times! Aaron was super friendly and totally went out of his way for us the entire time. He was readily available to talk through anything we needed to. The car I bought was in great condition for being pre-owned. The car had not been on the lot long so it still needed a little cleaning. He made a ...

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DealerRater Apr 14, 2024

Everyone was helpful and nice .They answered all our questions and let us look over there vehicles. We were very pleased and my wife is very happy with her 2023 Jeep grande Cherokee L summit reserve thanks again

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DealerRater Apr 11, 2024

Best dealership Iv ever dealt with excellent customer service bj Cornell was my sellsman him and manager both was pleasure too deal with will do business again

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Google Apr 6, 2024

Great service, answered all the questions i had and got me out in a timely manner. Love my new grand cherokee!

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Google Mar 30, 2024

You know how the worst part of buying a car is dealing with the salesman. Well I must say how surprised my wife and I were with our experience at cross. Aaron was our salesman and I have to give him a shout out;he made buy our Jeep the easiest, smoothest purchase we’ve ever made. He had all of our paperwork ready when we arrived literally the least stressful vehicle purchase we’ve made.asron even came in on his day off because it was the only day we were available I can’t say enough about him ...

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Google Mar 26, 2024

My husband and I worked with Aaron to buy our Wrangler Rubicon. He was a pleasant surprise from the typical car salesman experience. He was polite, respectful, not pushy, and very accommodating to my schedule as a 8 month pregnant 1st time Mom. We worked out a deal that made me feel good and he went above and beyond on the day we picked up the keys to make it special. It’s a big purchase and he made me feel celebrated! I’d recommend working with him exclusively for your Jeep needs.

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DealerRater Mar 26, 2024

Both Chris and BJ are excellent to work with, they provided all the information I needed and helped me get the jeep I wanted at the rate I wanted it.

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DealerRater Mar 26, 2024

Shawn made the entire process simple, easy, and efficient. As this transaction was not in person, he ensured we had all the information and pictures needed to move through the process. He even sent a video of our Jeep after it was fully cleaned and in the showroom. I would buy another vehicle from Cross Chrysler Jeep and Fiat in a heartbeat.

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Google Mar 25, 2024

Very happy with our purchase at cross Jeep

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Google Mar 25, 2024

Shawn Lopes was fantastic work with and the full experience was top notch. We actually worked remotely with Shawn from CT since it was a unique Jeep that we were looking for. Communication was great and fair. The total experience made it worth the 13 1/2 hour drive down to get the Jeep. I would definitely do business with Shawn and Cross again. A+!

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DealerRater Mar 25, 2024

Shawn Lopes was fantastic work with and the full experience was top notch. We actually worked remotely with Shawn from CT since it was a unique Jeep that we were looking for. Communication was great and fair. The total experience made it worth the 13 1/2 hour drive down to get the Jeep. I would definitely do business with Shawn and Cross again. A+!

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Google Mar 24, 2024

I test drove and purchased a 2023 Jeep Compass

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Google Mar 23, 2024

Purchased a car without ever walking into the showroom, I was treated as if I was sitting next to the sales associate. Professional, responsive and worked with me in negotiating a competitive price. Thank you!

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Google Mar 22, 2024

Aaron helped me out with all of my needs. He listened to what I wanted, what I didn't want and was able to help me find the vehicle that I did want.

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DealerRater Mar 22, 2024

Shawn was extremely professional and honest throughout the buying process. Couldn't be happier with the purchase.

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DealerRater Mar 20, 2024

2nd vehicle I've purchased from them and they ALWAYS have the best customer service!!! Highly recommend Shawn as he is extremely professional and communicates all details very well!!

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Google Mar 20, 2024

2nd vehicle I've purchased from them and they ALWAYS have the best customer service!!! Highly recommend Shawn as he is extremely professional and communicates all details very well!!

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Google Mar 20, 2024

This was a great buying experience, and the place to be for all Jeep related interest. My sales rep BJ was great to work with from start to finish. Highly recommend!

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Google Mar 19, 2024

My recent Jeep purchase at Cross Motors in Louisville was a very pleasant experience. Shawn, our salesman, was awesome! Very knowledgeable, professional and polite. I would recommend anyone interested in a new vehicle purchase go see Shawn at Cross Motors. You won’t be disappointed!

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Google Mar 16, 2024

We just bought our first Jeep from Cross Chrysler Jeep Fiat in Louisville and couldn't have had a better experience. Aaron An really helped us through the process and the entire staff was friendly and professional. I'd been stalking a Tuscadero Jeep for about six months when two showed up close to home. We high-tailed it down and they made the whole experience fun and easy. We've had her four weeks and done something fun with her every weekend.

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Google Mar 15, 2024

Great dealership all the way around! New vehicles to service department! Great people to work with! The only reason for the 4 stars is because they didn't reset the oil monitoring system!

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DealerRater Mar 12, 2024

Shawn was a huge help in getting my deal done for my 2022 Jeep Wrangler. Would highly recommend this dealership and Sean if you were looking for a new or used

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DealerRater Mar 12, 2024

Excellent communication. New vehicle as described. Easy to work with. Highly recommend to anyone. Great experience

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Google Mar 10, 2024

We have now bought three used cars from Cross and it has been a remarkable experience each time. Shawn Lopes is a remarkable person to work with and truly cares about the customer’s satisfaction!

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Google Mar 7, 2024

Received exceptional service and attention to detail from my sales representative, Shawn Lopes. Shawn was excellent with follow-up calls when I had any questions or concerns. They demonstrated ample patience as I took time deciding on the car and then arranged the payment. Shawn also assured me that they are there to help resolve any possible issues that might come up with the car in the near term (I mentioned one that we will be watching). There was not excessive pressure to purchase the car or the maintenance add-ons. Overall very good experience at Cross.

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Google Mar 5, 2024

Worked with BJ on an out of state purchase. Excellent communication and follow through. Accurately described the vehicle. Followed up after it was delivered via text and phone call. First class guy and east buying process. See you on the next one!

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Google Mar 3, 2024

David Figg took the time to get me approved. When I finally got the jeep, he walked me through all the accessories that came on my new overlander. KornBread approved!!!!!

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DealerRater Feb 27, 2024

Shawn, Austin and James were a great team to work with. I bought my first car at Cross in the 90s and it was great to come back. Thanks!

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Google Feb 26, 2024

Excellent service.

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DealerRater Feb 25, 2024

Shawn Lopes was excellent. He answered all my questions promptly and kept in touch right up until my vehicle was delivered to me in New Jersey.

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Google Feb 24, 2024

My husband and I recently purchased a 2024 Jeep Grand Cherokee L at Cross Jeep and we highly recommend! Great service all around, we had a great experience with everyone that we met there. Ask for Shawn Lopes if you’re looking to buy, he will make the process seamless from start to finish, he even had my Jeep set up in the show room when we came to pick it up! 10/10!

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DealerRater Feb 22, 2024

Such a pleasant experience purchasing my new vehicle. This is the third vehicle I have purchased from Cross Chrysler Jeep. Shawn was very patient when I was not really sure exactly what I wanted to do. Thank you to Shawn and James for making this an enjoyable buying experience. I am totally in love with my new Jeep Grand Cherokee.

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Google Feb 21, 2024

From the moment we came onto the lot we were treated with complete respect! We never felt rushed or pressured! Our Saleman, Sean was incredibly professional and knowledgeable about every Jeep we looked it! I would absolutely return to Cross and ask for Sean!!

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DealerRater Feb 20, 2024

Everyone was super awesome and helpful there and made the process of buying my trust car so easy

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DealerRater Feb 18, 2024

They always to a great job. The only thing that needs work is getting all the tires with the same amount of air so the alarm does not go off.

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Google Feb 18, 2024

Great experience and superb customer service

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Google Feb 17, 2024

Very good, buying experience.

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Google Feb 16, 2024

Shawn acted as a professional throughout the sales process. I am not local to the dealership and Shawn responded quickly to every request that I had. The guys stayed late on Valentines Day to complete the transaction. I had never heard anything about the dealership prior to the day I purchased the Jeep, but it became very evident they are about customer service. A1–Highly Recommended!

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Google Feb 14, 2024

Dave Figg was hands down best made car shopping so easy please go see him and get you a Jeep

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Google Feb 14, 2024

This was my first experience with buying from Cross, and won’t be my last! Shawn went over and above and made sure to answer any and all questions that I had. He made the buying process so easy and actually enjoyable!

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Google Feb 12, 2024

Always good dealing with the service department. They do what they say and are courteous and professional

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Google Feb 10, 2024

Great experience with Matthew. He was extremely knowledgeable about vehicle and answered all our questions. No pressure tactics and sale was easy. Highly recommend.

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Google Feb 8, 2024

Aaron was great, providing top notch service throughout my experience! He patiently led me through all the options I was considering and helped locate cars for me to see and drive. He definitely went above-and-beyond before and after the sale, and I highly recommend him and the dealership!

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Google Feb 8, 2024

Shawn Lope from Cross Chrysler in Louisville did a great job in helping us choose our Jeep. He knew what Jeeps fit our criteria and didn’t show us anything he knew we wouldn’t like. He gave us distance when we needed and was available to help when we were ready. Go see Shawn if you’re in the market.

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Google Feb 7, 2024

Stopped by Saturday evening just to look and it was closing time. I was fully expecting just a Quick Look but Shawn and Aaron were amazing and had me do a test drive. On Sunday I found a different vehicle I was interested in on the net. Shawn was super at gathering all information for me and had everything ready when I got there to test drive. I bought it and it was the easiest car purchase I have ever made. Customer service A+++. Love my new jeep.

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Google Feb 6, 2024

Everyone was great, and while we did end up a little out of our intended budget, they really put effort into working with us to make the most of it. Process was easy, and I started with BJ-Came from CarFax. James and Chris were great with the paperwork process. The only downside was the time it took to get it ready to go home with the detailing process. Granted, it is very nice and clean, and it seemed to be an isolated incident but definitely spent more time on-site than expected. Also, they were aware the key fob batteries were ...

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Google Feb 5, 2024

First ever time ordering a new vehicle and BJ made it a GREAT experience! I LOVE it!

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Google Feb 4, 2024

We just bought a new Jeep from Cross Chrysler Jeep. Outstanding service from Shawn Lopes and we love the car.

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DealerRater Feb 4, 2024

We just bought another Jeep from Cross Chrysler Fiat. Outstanding service from Shawn Lopes and we love the car.

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Google Feb 3, 2024

Shawn was entreat to work with and got the deal across the finish line.


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