Customer Testimonials

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DealerRater May 19, 2022
 

Receiving my Jeep from Cross was a much easier experience than I’ve had with other dealerships in the past. Shawn was a huge help and kept me constantly updated. Shawn helped guide me through all the procedures and was very clear on what I was getting and what I was paying for without leaving me in the dark about anything. In the past with other dealerships it was usually hard to get a straight answer, but here you know you’re taken care of and that you got the best deal. Surprisingly enough I looked at outsider financing through ...

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DealerRater May 19, 2022
 

Joel was the most helpful car salesman! It quite literally could not have went any smoother. I appreciated him keeping me updated via text as well as reaching out after an inquiry. He helped get me my dream car! 100/10 recommend!

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DealerRater May 18, 2022
 

Very professional, fast and friendly staff. I've bought a few new cars before and my experience with Mark Yates and Cross Motors ranks at the top.

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DealerRater May 17, 2022
 

Great experience, I drove two hours because they where the best deal around. The vehicle was ready for me and it was a good experience. Also, I got a great deal on my trade. Good work Cross team

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DealerRater May 7, 2022
 

Great experience! Chris Gass and Chris Gabehart were fantastic to work with. Very informative, always available for any questions or concerns, friendly, and they placed no pressure on me at all. They have been great to work with while I purchased a Wrangler, and they have answered questions and helped me get parts for my Wrangler weeks after!

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DealerRater May 7, 2022
 

This was my second time purchasing from Cross. Shawn was my sales rep both times, he did a fantastic job with communication and finding the right vehicles for me, James did a great job handling my trade in and getting me a great rate and extended warranty package. I got solid value with my trade in. They really have a great team at Cross, I highly recommend!

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DealerRater May 5, 2022
 

Had the pleasure of working with Chris Gabehart. This is, with out question the best customer service I have received while purchasing a vehicle. Chris, great through the whole process. Mr. Matt Ward in the finance department was also a pleasure to work with. Would highly recommend this dealership.

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DealerRater Apr 30, 2022
 

Chris was very friendly & worked hard to get us into the truck of our dreams! I highly recommend Chris of you are looking to buy a different ride soon! He was great to work with & got us all taken care of!

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DealerRater Apr 29, 2022
 

They negotiated with me; they were ready for me when I arrived having interested vehicles brought inside due to be a tad cold outside. The salesmen Darryl Brown was courteous and respectful. He worked with us and answered all our questions. The finalization of the purchase is when they brought the vehicle into the showroom with a personalized greeting when we arrived. The process was very smooth. Hats off to Darryl and his team!

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DealerRater Apr 28, 2022
 

I am 60 years old and have been to MANY car dealers in my lifetime. NOTHING compares to the experience at Cross JEEP in Louisville Kentucky! From the sales person, Shawn Lopes to the finance manager, James, all of the people are honest and sincere and most excellent in their jobs! They did not at all try to gouge me with inflating their prices, nor did they lie to me in any way. SINCERE, honest people, and they delivered a great vehicle to me. I cannot recommend them more highly enough! They have been in business since 1934 and I now understand ...

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DealerRater Apr 24, 2022
 

My husband and I have been working so hard to get into a new car for months! Chris and his entire team at Cross made it so easy and painless for us to do just that. I saw the car online, reached out to Chris and he took care of everything for me, and on his off day. Dedication!! I 100% trusted everything he was telling me about the vehicle. He doesn’t care just about selling another vehicle, he cares about the family thats going to be riding in it too. A true class act and an amazing experience. We ...

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DealerRater Apr 22, 2022
 

Chris was amazing and super helpful. He answered all of our many questions without any issues. Greatly appreciate the smooth transaction. Super happy with our Jeep!

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DealerRater Apr 20, 2022
 

Friendly people good to work with. Clean environment. Good selection of vehicles to choose from.

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DealerRater Apr 19, 2022
 

This was probably the best experience I’ve ever had at a dealership. Chris and the rest of the staff made it easy. Will never go anywhere else.

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DealerRater Apr 19, 2022
 

Very friendly, knowledgeable, and clear about the whole buying process. They are easy to work with.

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DealerRater Apr 19, 2022
 

BJ was very professional and personable. Our experience was swift but informative. Best buying experience I have ever had.

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DealerRater Apr 19, 2022
 

Shawn Lopes was great to work with and definitely helped make our buying process a breeze.

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DealerRater Apr 12, 2022
 

Great experience with the service department at Cross. Kelsi is great and kept me informed of the progress of my service. The car was ready earlier than she promised. Everyone is courteous and pleasant!

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DealerRater Apr 11, 2022
 

Best Dealership experience I’ve ever had. BJ was very helpful and had our whole desl done and us on our way in no time.

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DealerRater Apr 9, 2022
 

Everyone was friendly and knowledgeable. We got everything we asked for and then some. Felt that the team went above and beyond.

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DealerRater Apr 9, 2022
 

The salesmen were vary helpful and knowledgeable about there product and the financing options I would definitely recommend them.. I may even return for a new truck when I am ready..

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DealerRater Apr 8, 2022
 

My salesman Joel was awesome, easiest car buying experience I’ve had in and out in an hour. Cross did everything they said they and more. When I walked in to pick up Jeep Wrangler they had it on the showroom floor with a nice welcome sign. I highly recommend Cross Chrysler Jeep!!

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DealerRater Apr 6, 2022
 

I had a wonderful experience with Sean Lopes. I've bought over 9 cars and he was by far the nicest and non pushy sales man. He was just as excited as I was to finally get a Wrangler! I would definitely recommend him to others looking for a stellar experience. Thank you so much!!

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DealerRater Apr 6, 2022
 

I am a repeat customer for Shawn Lopes and he also had Chris Gass working with me they did everything thing they possibly could to get this job done. I can’t think Jon Cross enough for getting involved to make sure this deal worked out they are the best!!

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DealerRater Apr 4, 2022
 

I have been looking for a Jeep Wrangler Rubicon for quite awhile. In the course of doing so I came upon Cross Jeep. I sent an inquiry about a particular Jeep and was fortunate to have Shawn respond. I asked numerous technical questions about the Rubicon and Shawn either answered immediately and found the answer and got right back to me. The day I went to test drive the Rubicon Shawn was off for his sons birthday. I dealt with Darryl and the experience was awesome. From the test drive to just the conversation in general. Needless to say I ...

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DealerRater Apr 1, 2022
 

If you need a new car ask for chase. I have purchased multiple vehicles from him now and he always makes it a easy and positive experience. Super nice, knowledgeable and easy to work with.

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DealerRater Apr 1, 2022
 

Shawn Lopes was persistent in finding exactly what I wanted and making it happen in my payment range! Thank Shawn!

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DealerRater Mar 30, 2022
 

I would highly recommend buying from Cross. They are a straightforward and honest dealership that doesn't use tricks and delivers as promised. Ask for Joel if you're considering buying a car and you won't be disappointed. Highly recommend them.

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DealerRater Mar 30, 2022
 

Professional, knowledgeable, great! Everything taken care of, great deal on the Jeep, and helpful. Very, very pleased.

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DealerRater Mar 26, 2022
 

I ordered a Jeep Wrangler through Cross Motors and worked with Matt Beard. He was very informative, responsive, and overall a pleasure to work with. This was by far the best car buying experience I’ve ever had. Thank you Matt!

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DealerRater Mar 26, 2022
 

They were very helpful when we exchanged our new Jeep Wrangler. We purchased one brand new and it ended up having transmission problems. Chris, Mark and all the staff at the dealership made the process easy!

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DealerRater Mar 24, 2022
 

Very good experience overall, BJ was awesome! I’ll be back and certainly would recommend Cross to all my friends!

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DealerRater Mar 23, 2022
 

This is the best Jeep dealer in Louisville. Easy to book an appointment, easy drop off, good updates while vehicle is in, easy pickup

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DealerRater Mar 23, 2022
 

Tyler the service advisor has always been a stand up guy with me and makes sure to get the issue or service done and done correctly. I drive 45 minutes to cross for the service. They are not my closest but by far the best.

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DealerRater Mar 22, 2022
 

Our salesperson was fantastic (Shawn) - very responsive. Paperwork went very smoothly so we were in & out very quickly. Interior of vehicle was decently detailed.

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DealerRater Mar 21, 2022
 

My son, after we left the dealer, asked what was customer service. I explained to him, it is everything Chris and the team did at Cross Jeep. Most of the transaction took place online, and for a different vehicle no doubt, but Chris maintained contact and when that vehicle sold, suggested what would be the one I’d buy. When I finally came to the dealer, Chris not only got me focused on the business at hand, but also found some entertainment for my (phoneless) 12 year old. When he noticed a spot the detailer missed, he asked me if he ...

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DealerRater Mar 20, 2022
 

Best Jeep buying experience ever! Highly recommend Cross Jeep in Louisville, Kentucky. Worth the 3 1/2 hour drive.

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DealerRater Mar 18, 2022
 

Shawn our salesman described everything about the van we were buying. He answered all the questions we asked. Would highly recommend dealing with Shawn.

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DealerRater Mar 18, 2022
 

I've been doing business with Cross Motors since 1991. This is the only dealership I go to. Everyone there is friendly, courteous and professional. I would not purchase a vehicle anywhere else. Sales, service and parts are all 5 star!!!!! My salesman: B J Cornell was the best!!!!

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DealerRater Mar 17, 2022
 

Excellent! Very fair, extremely efficient. Chris was outstanding. Will come back to Cross for sure

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DealerRater Mar 16, 2022
 

Salesman Shawn Lopez was fabulous from start to finish! Great buying experience! I will highly recommend in the future.

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DealerRater Mar 15, 2022
 

Joel and Shawn were both great to work with! It was a great and easy experience with this dealership! I was purchasing from out of state so sometimes that can be difficult, but they made it easy-peasy! We arrived at the dealership and they had everything ready. I was on my way home in my new jeep in less than an hour!

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Cars Mar 15, 2022
 

Matt Beard was great! He is a jeep enthusiast, and very knowledgeable about jeeps, both modified in stock. My experience couldn’t have been better. I have owned numerous jeeps, and Matt put me in the jeep but I’ve always wanted.

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DealerRater Mar 11, 2022
 

Had a great experience with Chris. He made my out of state purchase arguably the best car buying experience I have had. Even helped line up delivery of both the new truck and my trade in. Will certainly contact him again the future. Highly recommend.

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DealerRater Mar 8, 2022
 

I had a great experience buying a used Jeep Compass from Cross Jeep and working with Shawn Lopes. He made the process very easy.

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DealerRater Mar 7, 2022
 

The team are very kind and efficient. Did not feel pressured. Quick easy process. Will be a return customer

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DealerRater Mar 7, 2022
 

Chris was very friendly and not over pressuring. He was very knowledgeable about this Jeep and all other models. Great experience.

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DealerRater Mar 7, 2022
 

This was the best salesman I've ever had. Is knowledgeable friendly Most of all not pushy. I'd definitely recommend this Chris and Cross.

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DealerRater Mar 5, 2022
 

My purchase was easy and painless. Conducted our business via email and phone as I live in a different state. Drove down and was in and out in less than an hour with my new vehicle. The staff was courteous and professional. A good experience.

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DealerRater Mar 2, 2022
 

Staff was pleasant and professional and answered all my questions. I see no need to write a minimum number of words.

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DealerRater Mar 2, 2022
 

Everyone at the dealership was very friendly and helpful. Every aspect on picking up the vehicle was as promised. Shawn, the salesman, went above and beyond.

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DealerRater Mar 2, 2022
 

Shawn helped find me a pickup truck that was just what I was looking for. He was very patient and thorough. I would highly recommend working with him and Cross Jeep!

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DealerRater Mar 1, 2022
 

Matt Beard was awesome, as usual, to work with. This is least our third vehicle we have purchased from Matt and we will not go anywhere else. The sales team is great and the service department is great.

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DealerRater Feb 28, 2022
 

Dry good people know what they are doing. Very willing to make you happy as a customer.

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DealerRater Feb 27, 2022
 

The service was successful resolving some engine stalling incidents. All needed was oil change & to avoid oil level getting to low...no extra prblms or cost added on for a simple fi x!

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DealerRater Feb 26, 2022
 

We had a great experience when buying our new jeep. Shawn was great to work with along with everyone else! Great friendly atmosphere!

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DealerRater Feb 21, 2022
 

I recently purchased a New Jeep Wrangler at Cross Motors, I just can not say enough about the positive experience I had with them. Starting with my salesman David Figg who helped me build my order.He was knowledgeable about the Wrangler...knowing exactly what I wanted on my Jeep.From the start David kept me updated on the progress of my order...starting with the vin#..production...paint...to loaded on the truck for delivery. I felt like a kid waiting for Christmas. When I picked it up I was so Happy that I came to Cross Motor. David ...

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DealerRater Feb 19, 2022
 

Professional, friendly, honest and knowledgeable. Cross Motors staff made me feel comfortable and cared for. Shawn was excellent and guided me through the whole process making it not only easy but also fun.

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DealerRater Feb 18, 2022
 

Great and honest dealership. Worked with David Figg and he was up front with me during the entire process. Highly recommend Dave for all your car needs. Bought the vehicle from California and they were very helpful in getting it done.

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DealerRater Feb 16, 2022
 

Fantastic service. Chris Gass was our salesman. We special ordered and he was very helpful throughout the process, kept us informed at all times. Never felt pressured. Very happy with Cross Jeep!

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DealerRater Feb 15, 2022
 

They worked with me quickly and efficiently in both finding the vehicle I wanted and presenting financing options.

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DealerRater Feb 15, 2022
 

Highly recommend Shawn Lopes in Sales, I have purchased 2 jeeps now and he will go above and beyond to find what you are looking for to make you happy. Then if you want something else no problem we he found us a Dodge Ram. Excellent Service. James in Financing will also make everything quick and easy with no hassle.

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DealerRater Feb 12, 2022
 

Absolutely great to work with. Patient, understanding, and got me exactly what I wanted. Highly recommended.

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DealerRater Feb 8, 2022
 

We had a great experience purchasing a used Jeep at Cross Chrysler Jeep. Ask for Shawn, he’s the best! He made the process smooth and stress free. We highly recommend this dealership and Shawn.

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DealerRater Feb 7, 2022
 

Brought a new Jeep Cherokee L from Cross, and had the pleasure of Shawn as my salesman. He was extremely helpful, and even helped with being attentive to my family and our busy toddler. Would highly recommend!

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DealerRater Feb 7, 2022
 

They waited for me and my wife in a snow storm so we could pick up our new Jeep.

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DealerRater Feb 2, 2022
 

My car broke down last week. I called around to the other 4-5 dealerships in Louisville. No one could take me. They said “it’s going to be at least 2 weeks until we can get it in.” I called the call center for Cross who transferred me to a service advisor, Kelsi. Kelsi went above and beyond, breaking her back to get my car to me as quickly as possibly. Originally it was going to be 5 days. She got it to me in one. Thank you Kelsi, and thank you Cross Motors. You’ve earned my respect, and business.

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DealerRater Feb 1, 2022
 

Bought my 4th vehicle from Cross and had another great experience! Worked with Matt Beard again and it was hassle free as usual.

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DealerRater Feb 1, 2022
 

If you need help finding a vehicle new or used Chris Gabehart is your guy. Outstanding customer service and goes the extra mile.

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DealerRater Jan 31, 2022
 

I traded in my Silverado truck for a Jeep Wrangler and the person that helped me is a great salesman his name is Shawn Lopes and he’s the man to talk to. I’m so happy with my Jeep Wrangler. I just love 🥰 I would recommend you go here Cross Chrysler Jeep if your looking for a Jeep there is best.

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DealerRater Jan 30, 2022
 

Cross Jeep and Shawn were awesome, one of the easiest dealers Iv ever worked with! Would definitely recommend them and would purchase there again! Thanks

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DealerRater Jan 28, 2022
 

Kevin helped me in the Service Dept. he was wonderful to work with and was very professional

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DealerRater Jan 28, 2022
 

Excellent service in a reasonable time. The only negative is I didn’t get to sit in the massage chair.

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DealerRater Jan 27, 2022
 

The service was great and the people were friendly. I would recommend shopping there for anyone looking for Jeeps.

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DealerRater Jan 26, 2022
 

Didn’t feel pressured. Very friendly. Best car buying experience ever. Shawn was so helpful and made buying a car a great experience! Shawn made us feel comfortable and he didn’t pressure us into buying nothing. I would recommend Shawn he is a great guy!

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DealerRater Jan 25, 2022
 

The best car buying experience I have ever had. Shawn Lopes is a fantastic car salesman. I didn’t feel pressured and they wasn’t pushy at all. I definitely recommend anyone to them looking for a vehicle.

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DealerRater Jan 25, 2022
 

We bought two jeeps in a week and the whole car buying experience was exceptional. Great service from Shawn Lopes and excellent finances from James Holfinger.

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DealerRater Jan 24, 2022
 

I purchased my 2019 Jeep Wrangler from out of state and Shawn Lopes made it even easier and more convenient than I typically experience at a local dealership. Shawn sent detailed pics and answered all of my questions and gave me the confidence to purchase a plane ticket and go pick up the Jeep. James in finance was equally as helpful and made the process seamless. Shawn picked me up at the airport and took me to the dealership where I found my Jeep polished and ready to go on the showroom floor. The entire experience was outstanding and I highly ...

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DealerRater Jan 23, 2022
 

Had a very easy and smooth experience. Mark Yates was very helpful and helped me with every step of the process. Very easy to get a hold of and easy to communicate with. Everybody I interacted with at the dealership was very nice. Very down to earth and not pushy. Thank you Cross Jeep!!

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DealerRater Jan 22, 2022
 

Mark was fantastic and made the buying experience seamless. I would definitely recommend them to anyone looking for a Jeep

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DealerRater Jan 21, 2022
 

Did a pretty good job on the van the stop and go only work sometimes

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DealerRater Jan 20, 2022
 

Keep me up to date on my vehicle as I waited for a new build. Friendly service

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DealerRater Jan 20, 2022
 

BJ was great to work with!! We love our new Jeep Grand Cherokee limited x!

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DealerRater Jan 19, 2022
 

Service was excellent. They focused on getting me in and out quickly as I am from 2 hours away. Really appreciate them caring for my time.

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DealerRater Jan 17, 2022
 

It was great working with Chris! He made it quick and easy to trade in and get in my new ride. Not to mention he was great person to chat with while we waited on paperwork etc. The whole team at Cross was friendly and good to work with!

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DealerRater Jan 16, 2022
 

Very professional and straight forward. There was no pressure about buying this Jeep and I’m proud to be apart of the Jeep family. Mark Yates was very easy to work with and made this experience a great one for me!

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DealerRater Jan 10, 2022
 

Cross and chris was a great experience buying a vehicle me and my wife had fun buying our jeep from them and will but again from them . thanks

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DealerRater Jan 7, 2022
 

Chase was awesome ask for him!!! Upon arriving I was not swarmed in the parking lot which I appreciated. I entered the sales room and was approached by Chase. I am glad that I was because he was not pushy at all. I wanted to experience a few vehicles and he took a good bit of time to help me. Ultimately, we did make a deal and throughout the process it felt like he was genuine. That may seem insignificant but other dealerships I've visited didn't leave me feeling the same way. 10 out of 10 recommend.... except this scale ...

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DealerRater Jan 5, 2022
 

Honest, reliable, fast. Easy to deal with and straight forward. Friendly and kind and efficient

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DealerRater Jan 5, 2022
 

Great buying experience with no pressure! Great sales team and service department. I highly recommend to others

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DealerRater Jan 4, 2022
 

Very good experience. I’ve bought a lot of cars and this is the first dealership that I will use for service and will purchase future vehicles there. Showroom clean and everyone I dealt with was very friendly.

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DealerRater Jan 3, 2022
 

Kept me informed through the whole process as to what they were doing to my vehicle at all times. Service person was very knowledgeable and answered all the questions I had.

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DealerRater Jan 1, 2022
 

Matt Beard was friendly and made buying our new Jeep easy and hassle free. Definitely would recommend.

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DealerRater Dec 31, 2021
 

Quick, easy, did as they said they would deal. I literally traded over the phone. Sent some pics of my car, they sent me back a deal sheet. Terms as agreed, drove 2 hours and made the deal official. They didn’t pressure us in the finance office for extras. They offered them and we bought GAP at a rate on par with my insurance companies loan lease payoff with one extra benefit, their GAP pays my deductible if something happened to total my vehicle. The main reason I went here was great selection and no market adjustment on their vehicles. ...

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DealerRater Dec 31, 2021
 

I had to change my appointment several times, Kelsi was very helpful, I will return

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DealerRater Dec 30, 2021
 

I had a great experience at Cross. I was helped by Shawn, who was tremendously helpful in finding the exact vehicle I was looking for. I received a good value with my trade-in. Really happy with my overall experience!

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DealerRater Dec 28, 2021
 

Great service, best inventory in town, if you’re looking for a jeep. Would recommend again for sure.

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DealerRater Dec 25, 2021
 

This is the second time we bought a Jeep from Chris. We’ll eventually do it a third time!

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DealerRater Dec 24, 2021
 

Chris G. and team are loaded up with great vehicles at the best prices around. I drove over 300 miles just to get my Ram truck and it sure did live up to what Chris said. Thanks a bunch team and keep up the outstanding work!

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Cars Aug 10, 2021
 

These guys have some awesome hard to get vehicles. Travelled from Charlotte, NC to pick up my limited addition Jeep LJ Sahara Rubicon with a Hemi 5.7L engine. Had a computer malfunction when I got it home and they paid for parts and service. Great sales and support experience! Highly recommend.

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