Get a hold of Nakiya Smith! He’s honest, responsive, and easy to work with! Highly recommend!

Cross Jeep Chrysler did a great job fixing my car. They’re all so friendly and their expertise with these cars is amazing.

David Figg was great to work with and very knowledgeable about Jeeps and accessories. Jeff Johnson and David were very responsive and answered all of my questions. Would buy from them again.

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Very prompt and I appreciate the ride to and from the dealership. There does seem to be a disconnect between the scheduling and the service department. Go directly to a service consultant for better info. Karyssa is EXCELLENT!!

Love my new car! David Figg was great, made the process so easy. Would definitely go there again!

The communication was good and crisp. I thought $195 for a “diagnostic” was steep, especially if it doesn’t apply toward the repair.

Excellence service and great staff!

Had an amazing experience buying my new car! Totally did not plan to buy one but absolutely could not beat the amazing deals. Ramo was incredible and answered all of my questions and was patient and knowledgeable and totally not pushy at all. It was just such a great, relaxed and pleasant experience. Thank you so much Ramo and Cross Jeep!

Kelsi is a pro and gets the job done for her customers on the service department.

Kelsi was so attentive, and personable. Thank you for all you do for the community.

(Translated by Google) I don't recommend them; they're scammers. I bought a 2018 Jeep Grand Cherokee, put down $3,000, and asked if everything was in perfect condition. They said yes. I went in the morning, and they delivered the car around 5 PM after I signed the contract. Just imagine how shameless and dishonest they are! After two months, the transmission broke down, and I only used the car to commute to work. When I took the car to my mechanic, they told me it was damaged. It had been in an accident, and the cylinder head was cracked. After the ... Read More

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Google - Nov 3, 2026

(Translated by Google) I don't recommend them; they're scammers. I bought a 2018 Jeep Grand Cherokee, put down $3,000, and asked if everything was in perfect condition. They said yes. I went in the morning, and they delivered the car around 5 PM after I signed the contract. Just imagine how shameless and dishonest they are! After two months, the transmission broke down, and I only used the car to commute to work. When I took the car to my mechanic, they told me it was damaged. It had been in an accident, and the cylinder head was cracked. After the transmission failed, the transfer case broke, then the turbocharger, and then the engine. It all happened in less than six months. I don't recommend them; they scam their customers. 😡 (Original) No lo recomiendo son unos estafadores yo compre una jeep gram cheroky 2018 di 3 mil de entrada y le pregunte si todo estava en perfecto estado y dijeron que si yo fui por la mañana y me entragaron el auto como a la 5 de la tarde despues de aserme firma el contrato fijate si son descarado y estafadore a los 2 mese se rompio la tramicion y mi auto donde iva era de la casa al trabajo nada mas y cuando yo lleve el auto con mi mecanico el carro ellos lo vendieron dañado había sido un auto chocado y tenia la cabeza del motor llevada y despues de la tramicion se jodio la caja del trafer despues la turbine y despues el motor todo fue en menos de 6 no lo recomiendo estafan a los cliente 😡

I highly recommend doing business with the Cross Jeep team! From the moment I inquired about a Jeep, the communication was outstanding. I received responses within minutes, and what impressed me most was the genuine honesty and transparency from Jeff and Ramo. They went above and beyond by providing additional information and pictures of the Jeep, making sure I had everything I needed to feel confident in my purchase. No pressure, no runaround—just honest answers, great customer service, and a team that truly cares about their customers. The entire buying process was quick, smooth, and hassle-free from start to ... Read More

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Google - Nov 3, 2026

I highly recommend doing business with the Cross Jeep team! From the moment I inquired about a Jeep, the communication was outstanding. I received responses within minutes, and what impressed me most was the genuine honesty and transparency from Jeff and Ramo. They went above and beyond by providing additional information and pictures of the Jeep, making sure I had everything I needed to feel confident in my purchase. No pressure, no runaround—just honest answers, great customer service, and a team that truly cares about their customers. The entire buying process was quick, smooth, and hassle-free from start to finish. If you’re in the market for a Jeep, do yourself a favor and stop by Cross Jeep. You won’t be disappointed! An amazing team and a dealership I would gladly do business with again!

When in was looking for a Dodge Challenger found it sales guy was awesome I bought it with only 25000 miles on it. And I love it. Didn't take long. I paid cash and the sales people were awesome.

Took care of recall, rotated tires and oil change with excellent customer service.

Mason was awesome and very knowledgeable about the vehicle I purchased. I would definitely do business again with that young man.

Nakiya made buying my 2026 Jeep Gladiator not only quick and painless but an enjoyable experience. Felt ZERO pressure and was able to nail down exactly what we wanted! Hope to do business here again in the future. Thank you

Overall, a great experience! David was the salesman and James was the business manager. Both guys were helpful and made the process pretty easy!

Excellent service and in a timely matter

Have you ever walked onto a dealership’s lot and not felt pressured? Yeah, me either - until I walked onto Cross’s lot. From the moment I walked in until 8 weeks later when I finally drove off with my dream Jeep it was hands down the best dealership experience I’ve ever had. Every single person I encountered there was friendly, genuine, and just downright good people. I originally went to the lot looking at a specific Jeep and it checked every box except one. They worked tirelessly to try to find exactly what I wanted, even searching for ... Read More

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Google - Oct 30, 2026

Have you ever walked onto a dealership’s lot and not felt pressured? Yeah, me either - until I walked onto Cross’s lot. From the moment I walked in until 8 weeks later when I finally drove off with my dream Jeep it was hands down the best dealership experience I’ve ever had. Every single person I encountered there was friendly, genuine, and just downright good people. I originally went to the lot looking at a specific Jeep and it checked every box except one. They worked tirelessly to try to find exactly what I wanted, even searching for one they could bring in from somewhere else. Apparently, my dream Jeep wasn’t anyone else’s, so what I wanted didn't exist. They walked me through the custom ordering process and made everything so easy and again absolutely zero pressure to settle or get anything other than precisely what I wanted. It took 53 days from the day we clicked the order button to the day I finally drove my Jeep off the lot. And they were wonderful every single day of it. Big shout out to Mason who put up with my messages daily and never once seemed bothered my relentless progress update requests. He puts the sauce in Awesomesauce! Cannot recommend this guy enough! Also shout out to Jeff the Sales Manager who worked magic as well to get me in my dream Jeep! Those two are a magic duo! Thank you Cross for making this experience something I’ll never forget. You didn’t just sell me a Jeep. You made a customer for life! #CrossCustomerForLife

Cross Jeep was able to service my Jeep much faster than the southern Indiana dealership. The warranty covered the hybrid battery. It took a bit for the new battery to come in but the communication and updates were top notch.

Tyler in the service department is exceptional with his knowledge and communication. He is consistently on top of his game. It's hard to find a service department that you can fully trust to do right and that is exactly what I have found in Cross Jeep. Thank you!

The jeep offers are great. Lots and lots of vehicles. However the attitude of one of the service consultants was over the top bad. The greet was from someone having a bad day. I pointed out faded plastic on a 2.5 year old wrangler and her response was "Yeah things change". This place is a hard pass for anyone that has to deal with the you lady that took care of me. Dismissive, rude and inpatient. Not sure about the others. Tou can usually find a good service consultant. I doubt this post will be seen. Companies like this ... Read More

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Google - Oct 30, 2026

The jeep offers are great. Lots and lots of vehicles. However the attitude of one of the service consultants was over the top bad. The greet was from someone having a bad day. I pointed out faded plastic on a 2.5 year old wrangler and her response was "Yeah things change". This place is a hard pass for anyone that has to deal with the you lady that took care of me. Dismissive, rude and inpatient. Not sure about the others. Tou can usually find a good service consultant. I doubt this post will be seen. Companies like this one usually know they have personal problems but just let them go. So these are quickly taken down.

Chris was amazing…patient…and let me drive the track a couple of times!!!! He helped me choose the right Jeep for me, answered all my questions, and gave me a great deal. I couldn’t be more excited about my purchase. This is the second vehicle we purchased from Cross Jeep and I suspect we will go there for our next one.

The service department was great. All the staff were friendly, knowledgeable, and very helpful. I had an oil change, tire rotation, and an over all system maintenance check for problems or recalls which only took one hour just as I would expect. Thank you

Professional and expert in Jeep repair. Very pleased with the service.

Evan in service was awesome! He kept me informed and updated on my service work and answered all the questions I had..

The two salesmen I dealt with were absolutely amazing, very knowledgeable and professional Mason Epperson , his assistant and I’m so sorry I can remember his name , but he was a big help. Everyone I delt with was great and I appreciate you guys. Will buy at Cross Jeep again and will recommend them to all my friends and family. Again thank you all at Cross Jeep. Anthony Toohey

The manager was very helpful and thoughtful

Fast and efficient service. Communicated well discussing work needed and then explaining all work completed

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By far the best experience I've had at a Jeep dealership! Evan was great to work with and kept me informed through out the entire process. Will be my goto dealership and service department going forward!

I have been dealing with Cross Jeep for many years and they always treat me great. They found the vehicle I wanted for a fair price. Everything was presented upfront with no surprises. Chris went over the car throughly and called after delivery to check for any questions I might have. I highly recommend Cross and Chris.

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⭐☆☆☆☆ I purchased my 2024 Jeep Grand Cherokee 4xe Overland brand new in February 2024, and the experience has been extremely disappointing. I’ve had two complete battery failures, multiple recalls, and ongoing electrical and hybrid-system issues with only around 30,000 miles. The service experience has been equally frustrating. I was offered a rental and told I could bring my vehicle in, only to be told it wouldn’t even be looked at until sometime the following week. Communication and meaningful updates have been lacking while I continue waiting for a resolution. I’ve now requested a buyback through Stellantis because I’ve lost ... Read More

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Google - Oct 22, 2026

⭐☆☆☆☆ I purchased my 2024 Jeep Grand Cherokee 4xe Overland brand new in February 2024, and the experience has been extremely disappointing. I’ve had two complete battery failures, multiple recalls, and ongoing electrical and hybrid-system issues with only around 30,000 miles. The service experience has been equally frustrating. I was offered a rental and told I could bring my vehicle in, only to be told it wouldn’t even be looked at until sometime the following week. Communication and meaningful updates have been lacking while I continue waiting for a resolution. I’ve now requested a buyback through Stellantis because I’ve lost confidence in the vehicle. I expected far better reliability and customer service when purchasing a brand-new Jeep. Based on my experience, I would think twice before buying a Jeep Grand Cherokee 4xe.

Evan( Service Department) was very helpful. The service department was able to get my car back on the road. I’m truly grateful for all their hard work!

Bought a 2026 Jeep Grand Cherokee Limited 85th Anniversary Edition today and had an amazing experience from start to finish. I have been dealing with Ramo Narnaiz for almost a month now since I first went into the dealership. I had to have surgery and told him I would return afterwards and was not sure of exactly what I wanted. He had recently started at the dealership, but was very kind and professional. He was absolutely no pressure and answered all my questions. He called me once a week to touch base and to check in on me and how I ... Read More

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Google - Oct 21, 2026

Bought a 2026 Jeep Grand Cherokee Limited 85th Anniversary Edition today and had an amazing experience from start to finish. I have been dealing with Ramo Narnaiz for almost a month now since I first went into the dealership. I had to have surgery and told him I would return afterwards and was not sure of exactly what I wanted. He had recently started at the dealership, but was very kind and professional. He was absolutely no pressure and answered all my questions. He called me once a week to touch base and to check in on me and how I was feeling. He walked with me and showed me several cars and was very patient with my indecisiveness. I am a very tough person to deal with at times but he was so very kind and patient. The sales manager Jeff was a lot of fun and had great banter back and forth with me, and again great patience lol. If you are looking for a Jeep Cross is the place to go. The finance guy was really kind too. Thank you to everyone and Cross will be my dealer of choice from here on out. Very easy process. 10/10

David and the staff at the staff at Cross were very nice and gave us the information straight. Definitely going back, when “Peanut” needs a sibling.

Excellent service. Kelsi, the service manager, was efficient and professional. Everything was explained thoroughly, they communicated during process, and the work was done with excellence. No surprises.

Great, no pressure, laid back experience. Very knowledgeable and helpful.

Getting my vehicle serviced and recall was done quickly and easily, thank you!

The buying experience at Cross was pretty good overall. It only took a couple hours and I was able to purchase the pre-owned Jeep at the price and interest rate I needed. I was disappointed that they would only replace the OEM windshield with an aftermarket one (which are much lower quality) and only offered a $200 deduction from the overall price of the vehicle. They definitely could have done better there.

Aaron was great to work with when purchasing my new Jeep Wrangler! He was attentive, answered all of our questions, and was prompt about calling us with updates throughout the process. Since we were doing the entire deal from four hours away, communication was especially important to us, and Aaron did a great job keeping us informed and making the process as smooth as possible. He was easy to work with, professional, and made buying our new Jeep a great experience. We really appreciate all his help and would absolutely recommend asking for Aaron if you're looking to buy ... Read More

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Google - Oct 17, 2026

Aaron was great to work with when purchasing my new Jeep Wrangler! He was attentive, answered all of our questions, and was prompt about calling us with updates throughout the process. Since we were doing the entire deal from four hours away, communication was especially important to us, and Aaron did a great job keeping us informed and making the process as smooth as possible. He was easy to work with, professional, and made buying our new Jeep a great experience. We really appreciate all his help and would absolutely recommend asking for Aaron if you're looking to buy a Jeep!

I live in Arizona and I’ve been following Aaron on his new and used car site on YouTube. I was amazed at some of the Low prices cross Jeep had. Aaron explains the various types of jeeps they have which helps newbies decide what is right for them. I purchased a new 2026 Willies and saved about $11,000 off the sticker price. I don’t think I could do much better anywhere else. The transition was smooth and with no outstanding problems. The staff was very informative and a pleasure to work with. I highly recommend cross Jeep if you are ... Read More

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Google - Oct 15, 2026

I live in Arizona and I’ve been following Aaron on his new and used car site on YouTube. I was amazed at some of the Low prices cross Jeep had. Aaron explains the various types of jeeps they have which helps newbies decide what is right for them. I purchased a new 2026 Willies and saved about $11,000 off the sticker price. I don’t think I could do much better anywhere else. The transition was smooth and with no outstanding problems. The staff was very informative and a pleasure to work with. I highly recommend cross Jeep if you are interested in a new or used vehicle.

Finally came time for some new 37” tires for my Rubicon and Tyler at Cross was able to provide several great options and got me hooked up with some great tires. They made the entire process quick and easy and they’ll have my return business.

WARNING: Do not go to them to service your vehicle. I took my car in to fix a recall and change my oil. They had my Jeep in their service department for a full five days, and while it was in their care, of course they "noticed" $1900+ in other repairs. After picking it up and checking my receipt, they'd charged $122 for an oil change and a week later, my "oil change required" notification was on. They'd also not put a windshield sticker indicating my next oil change due date and mileage. Clearly the job ... Read More

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Google - Oct 12, 2026

WARNING: Do not go to them to service your vehicle. I took my car in to fix a recall and change my oil. They had my Jeep in their service department for a full five days, and while it was in their care, of course they "noticed" $1900+ in other repairs. After picking it up and checking my receipt, they'd charged $122 for an oil change and a week later, my "oil change required" notification was on. They'd also not put a windshield sticker indicating my next oil change due date and mileage. Clearly the job hadn't been done to an adequate standard (if at all) and the service manager called and just said the technician told him he did the job but probably forgot to reset the sensor or put in a sticker. No offer to refund or check behind his technician's work. Questionable business practices and quick to overcharge for standard service and subpar work.

Meredith was very energetic and polished when setting up my service time and Evan and his crew took great care of us! Definitely recommend!

Horrible customer service. Sales associates talked down to women. Lack of professionalism and entergrity. Owner was in severe denial about his staff or condone behavior.

Do not recommend this dealership.

They told me I would be having an updates by Wednesday came in on a Monday . My car sat outside for 2 weeks + when it has always been garage kept and is a trackhawk that are very stealble. Very disappointed with how they assisted me and how my car was treated

I checked the trade in value on their website. They sent me approx. amount based on the information they asked for. I went up there the next day and the trade in value they offered was $5,000 less than their website. I answered questions and sent a video to them. I would be very careful if you are trading a car in. I even showed them the amount that their website sent me and they low balled my offer. Avoid them as much as possible. They wasted my time and I drove 1 hour to there.

Took my car in for service on the rear breaks, only to pick it up a week later and the AC no longer working (mind you it worked just fine when I dropped it off at the dealership). Called and asked to bring it back same day only to be told that they wouldn’t look at it again until the following week and I would be charged AGAIN for diagnostics. Needless to say, will be taking my car elsewhere from now on.

Very good I would definitely recommend Family and friends very helpful one of the best experience

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Took vehicle in for nagging TPMS issue. warned it would take 5 days to look at issue. Took 8 days. Simple software upgrade took care of issue. Large new crack in original windshield with no explanation or accountability. Windshield replaced with aftermarket glass thru our insurance. I have strong reservations about returning.

The place locks up entrances and exits to the point it gets annoying. Drop off instructions are not given in emails when services are arranged and after hours drop off are necessary. You are required to leave your vehicle in a dark secluded spot to wait for service. By the weird security measures It may not be safe for customers to drop off their vehicles at night. What is this dealership doing that makes them feel like they have to be paranoid about closing all but one entrance during operating hours?. The actual service and service people were satisfactory.

One of the best dealerships I have ever dealt with. Always have treated me well. I highly recommend them to anyone.

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Well... they lost a 47k dollar deal because Cross doesn't negotiate on price. Per the Sales person...."We have found in our 85 years of doing business, most people don’t like to negotiate, they just want a fair price from the get go so we have adopted that pricing strategy." All of that to say, they negotiated on the trade and they have been lowering the price of the vehicle over the last month. So obviously they can lower the price at their discretion because they have a pulse on the market. I would rather negotiate my ... Read More

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Google - Jul 24, 2026

Well... they lost a 47k dollar deal because Cross doesn't negotiate on price. Per the Sales person...."We have found in our 85 years of doing business, most people don’t like to negotiate, they just want a fair price from the get go so we have adopted that pricing strategy." All of that to say, they negotiated on the trade and they have been lowering the price of the vehicle over the last month. So obviously they can lower the price at their discretion because they have a pulse on the market. I would rather negotiate my own deal then you tell me that you have the best deal

They sold me a used jeep that started having problems as soon as I bought it. I’ve had it for a year and a half, spent thousands at their shop, and it’s still got the same problem it had the day I bought it. Only driven it 1500 miles since I bought it because it won’t start half the time. They offer no concessions, only give excuses. I think they should have paid for the repairs but their attitude is basically, “your problem now.” I finally got fed up with it and told them I want to sell ... Read More

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Google - Jul 1, 2026

They sold me a used jeep that started having problems as soon as I bought it. I’ve had it for a year and a half, spent thousands at their shop, and it’s still got the same problem it had the day I bought it. Only driven it 1500 miles since I bought it because it won’t start half the time. They offer no concessions, only give excuses. I think they should have paid for the repairs but their attitude is basically, “your problem now.” I finally got fed up with it and told them I want to sell it back to them and they offered to buy it back for $10k less than I paid for it, even though all it’s done is sit at their shop and cost me money. They do not care about their customers. Once they have your money, forget it.

Thanks to the service department. They did an excellent and expedient job on my Grand Cherokee.

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Tried charging me $1300 for a CV axle replacement. Parts cost $200 MAX… Also had to pay a $200 diagnosis fee for them looking at the car. Crazy rip off. Don’t recommend.

Can't speak for sales, this review is about their service department. I've had my Jeep Cherokee serviced here for electrical faults twice. First time, no issues, fair enough price, worked great afterwards. The second time was not like that. I was having a very strange problem where my transmission would display a lot of warnings and shift into neutral on some sharp right turns. After 2 trips to their service shop, 1 unnecessary repair (ie. the star-connector they replaced did not fix the issue, and I brought it back the next day) It took 2 weeks for them to tell me ... Read More

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Google - Jun 16, 2026

Can't speak for sales, this review is about their service department. I've had my Jeep Cherokee serviced here for electrical faults twice. First time, no issues, fair enough price, worked great afterwards. The second time was not like that. I was having a very strange problem where my transmission would display a lot of warnings and shift into neutral on some sharp right turns. After 2 trips to their service shop, 1 unnecessary repair (ie. the star-connector they replaced did not fix the issue, and I brought it back the next day) It took 2 weeks for them to tell me their recommended repair of replacing the rack & pinion (which does not make sense for the issue at hand) and would cost $4000 and the part was on backorder, so no ETA on completion. I took the Jeep to a different mechanic shop who was able to tell me in 1 day that they found and fixed the true issue (a faulty wire right next to the star-connector) for a MUCH more reasonable price. And then one week after my jeep was repaired by the 3rd party mechanic, someone in sales had the audacity to call and ask if I wanted to trade in my jeep for an upgrade!

Excellent service department. Didn’t have appointment for a minor installation mod and they worked me in. Just AWESOME!!!!!

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No hassle. No hiccups. Everyone was friendly and professional. Went in knowing the exact vehicle and costs associated with the purchase. No changes on numbers. No gamesmanship. Extremely professional and we love our Jeep!

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In making an appointment for my van to be serviced I was informed by text the day before bringing it in that it would be 2 to 3 business days before a technician could look at it. I called the morning of my appointment and asked if I could bring it two days later and was told that I would lose my place in line if I did that. What is the point of making an appointment if this is now their normal business practice? I did bring it in the morning of my made appointment and when being checked in by ... Read More

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Google - Jun 4, 2026

In making an appointment for my van to be serviced I was informed by text the day before bringing it in that it would be 2 to 3 business days before a technician could look at it. I called the morning of my appointment and asked if I could bring it two days later and was told that I would lose my place in line if I did that. What is the point of making an appointment if this is now their normal business practice? I did bring it in the morning of my made appointment and when being checked in by the young lady there she reviewed my notes that I added on the appointment website. I mentioned another issue and she said that the 3 items listed to look at would be $195 each and those costs would not be applied to the fixes. She then advised me to speak to my service person Tyler to discuss it. Tyler was on the phone with a warranty company and told me that it may be a while before he could speak with me. He asked one of the other reps across from him to help me but this young lady told me I had to wait for Tyler. There was only one other car in that part of the garage and at least four other representatives at their desks with no customers at their counter. This young lady needs training in customer service because it sure looks bad not to work with the customer to get the help I needed that I’m sure any one of the others could have done. I have had my van serviced there many times and couldn’t believe this new procedure of $195 charge to look a problem is okay but to have to keep my van there for 2 to 3 days before being worked on is okay and have no regard to the customer for that inconvenience let alone having another representative go through the “trouble” of helping me or their fellow colleague. I wonder how this young lady that checked me in would feel if she was the customer and witnessed what I did in seeing an empty service area and still having to wait on customer service. I doubt I will be going back to Cross’s service because of my experience today.

In February, I purchased a new Jeep Gladiator from Cross, and the experience was excellent. I was so pleased that in March I returned and purchased a used Wagoneer with only 30,000 miles. The vehicle was beautiful, and I was excited about the purchase. Unfortunately, within the first month, the check engine light came on. The dealership addressed that issue, but shortly afterward the vehicle began running rough and stalling. After spending approximately a month in the service department, I was informed that the problem had been resolved. I was thrilled to get my Wagoneer back, only to discover that the ... Read More

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Google - Jun 1, 2026

In February, I purchased a new Jeep Gladiator from Cross, and the experience was excellent. I was so pleased that in March I returned and purchased a used Wagoneer with only 30,000 miles. The vehicle was beautiful, and I was excited about the purchase. Unfortunately, within the first month, the check engine light came on. The dealership addressed that issue, but shortly afterward the vehicle began running rough and stalling. After spending approximately a month in the service department, I was informed that the problem had been resolved. I was thrilled to get my Wagoneer back, only to discover that the stalling issue continued. At that point, I was faced with two options: continue driving a vehicle that could not be reliably repaired or trade it in. I reached out to James, the General Manager, who assured me that they could "get me out of it." In hindsight, I should have asked for more clarity on what that would entail. Today, I regret purchasing the Wagoneer and, unfortunately, my confidence in Cross has been significantly diminished. To move out of the vehicle after owning it for less than three months, I absorbed approximately an $8,000 loss. I also lost money on an extended warranty and a protection plan that I never had the opportunity to use. Throughout the process, I was repeatedly told that the dealership was "doing more than we ever have" to help. While I appreciate the effort, it is difficult to reconcile that statement with the substantial financial loss I incurred. I was also told that they had already over-allowed on the trade value, despite having sold me the same vehicle just a few months earlier. To their credit, I was offered a significant discount on any warranty product purchased in the future. However, that gesture does little to offset the frustration and financial impact of this experience. I understand that mechanical issues can happen with any vehicle. My disappointment stems not from the breakdown itself, but from the outcome: owning a vehicle that could not be successfully repaired and ultimately absorbing a significant loss to move on from it. As someone who purchased two vehicles from Cross within a matter of weeks, I expected a different resolution.

Had my 4xe jeep wrangler worked on because the hybrid battery stopped working. At the same time that happened the air stopped working so I looked it up and turns out the AC runs off the hybrid battery. Took me 2 seconds to look that up and figure that out. My advisor messages me the next day to inform me that to rule out any other issue with the air they have to do an evac and check Freon levels and that test isn’t covered under my warranty… and would cost around $700. I send her screen shot after screen shot ... Read More

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Google - May 29, 2026

Had my 4xe jeep wrangler worked on because the hybrid battery stopped working. At the same time that happened the air stopped working so I looked it up and turns out the AC runs off the hybrid battery. Took me 2 seconds to look that up and figure that out. My advisor messages me the next day to inform me that to rule out any other issue with the air they have to do an evac and check Freon levels and that test isn’t covered under my warranty… and would cost around $700. I send her screen shot after screen shot showing what I researched about the AC and the battery and she still is saying well it’s just part of having to rule it out. I had to tell her like 4 times I did not want them to test for that. She finally says okay we’ll take the AC concern off the diagnostic. Almost two weeks later she tells me that yes it is the hybrid battery that needs to be replaced. About a month after dropping my car off she messages me back and says “ Hey, we just got finished with the second test drive vehicle is operating as designed AC is also blowing cold right now so it looks like it was related to the battery not operating correctly.” You don’t say. So you tried to take advantage of me and charge me $700 for nothing. I was just going to let it all go until when I went to pick up my jeep I go to get in and there is dog hair everywhere!!!! The former owner must have had a husky or something because when I first got the car last summer, I had to have it detailed because of the hair. Not a big deal at the time. So I called the manager the next day and he said “yeah the technician did say there was a lot of dog hair under the seat when he lifted it up to replace the battery.” So you’re telling me your solution to that was to take a leaf blower and blow it all over the car???? And not clean it up to the condition it was when dropped off. Since I was already on the phone with him, and I’ll admit a little ramped up about the dog hair, I told him about the girl trying to charge me $700 and he says “ she is just the messenger and doesn’t know those sort of things”. So you’re telling me you told her to say that to me then. You work at Jeep Cross and don’t know the AC in the hybrid jeeps run off the hybrid battery. The alternative is, you knew and wanted to pocket $700. DO BETTER. Quit trying to take advantage of people… and take care of someone who just bought a car off your lot less than a year prior. Note: I don’t ever write reviews… but people need to know this stuff is happening. This is why car people and dealerships get a bad name.

I had the spark plugs changed in my Town and County by the service dept. When I got the van back the engine was missing. I returned to the service dept to check it out and was told it was a bad spark plug or it wasn't installed correctly. I assumed a new spark plug would be installed at no charge. The next text I recieved said suddenly there were other repairs that were needed on the cylinder that had the bad spark plug. My concern is that the additional problems were caused by the spark plug that was ... Read More

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Google - May 21, 2026

I had the spark plugs changed in my Town and County by the service dept. When I got the van back the engine was missing. I returned to the service dept to check it out and was told it was a bad spark plug or it wasn't installed correctly. I assumed a new spark plug would be installed at no charge. The next text I recieved said suddenly there were other repairs that were needed on the cylinder that had the bad spark plug. My concern is that the additional problems were caused by the spark plug that was either bad or improperly installed. I WAS CHARGED $991.43 I feel like I was overcharged for your service departments inability to do the job correctly the first time.. I would like my money refunded but I know that will never happen. DO NOT USE THEIR SERVICE DEPARTMENT!!!!

Nakiya was amazing to deal with on my 2025 Jeep purchase. He really went above and beyond. He even drove us around on the test drive, because we wanted to hear the road noise and was not sure of the area. Very nice guy and very professional. Thank you for helping us get the Gladiator!!

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I made an appointment for repairs and dropped off my Jeep. It was 2 days before they even touched it. Why bother with an appointment. Also they were listed as a repair place for my extended Mopar warranty but apparently they decided not to participate. When I called my Mopar warranty number, they too were surprised Cross was no longer participating.

easy to deal with, knowledgable, knew what I was wanting and why I wanted the service. filled me in on aspects of my jeep that I didn't know.

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No good

Repair is okay-so far? Communication, not so good.

Thanks Kelsi for taking care of our service today in Ram 1500. Appreciated very much. Leo

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Called for appointment 3-9-26 and scheduled by Kelsy and was dropped off 3-17-26. On 3-24-26, there were 8 customers still ahead of me per Kelsy. My service was turned over to Kevin on 25th and repaired on 26th. Kelsy needs to understand how appointments work. Kevin was great and kept me informed.

$367 for a gas cap is extremely excessive when the same Mopar gas cap costs $40. $327 for labor is outrageous.

I have always taken my Jeep and van to Cross. I know I can trust them to be honest, concerned, and skilled. Tyler always is attentive to what I need and makes sure it gets done. I needed several things done and didn’t give him much time before I was to go-road. He got it done and made me aware of damage to my vehicle which would have made my trip much less enjoyable. I also had Armorlite flooring put in my Jeep which required the carpet to be taken out. I had lost a money envelope with $200 and ... Read More

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DealerRater - Mar 13, 2026

I have always taken my Jeep and van to Cross. I know I can trust them to be honest, concerned, and skilled. Tyler always is attentive to what I need and makes sure it gets done. I needed several things done and didn’t give him much time before I was to go-road. He got it done and made me aware of damage to my vehicle which would have made my trip much less enjoyable. I also had Armorlite flooring put in my Jeep which required the carpet to be taken out. I had lost a money envelope with $200 and couldn’t find it. The technician (Anthony Forrest) who found the money returned it as well as a credit card and a key. I wasn’t at all surprised but this makes me even more aware that I have picked the best place to have my vehicles serviced!

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I always have a great experience at Cross Jeep. Tyler does an excellent job coordinating my service/ maintenance repairs and makes the entire process smooth and stress-free. It’s incredibly easy to schedule an appointment, and they always take great care of my Jeep while getting me in and out quickly. I really appreciate the great customer service and attention to detail!

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Great customer service as always. Service technicians always helpful and willing to assist in any way possible.

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Update: it's been 8months since I bought this Jeep. They wanted me to drive 2 hrs to get my sunroof problem fixed. They couldn't just have someone in my town fix it & send them the bill. I worked for MONTHS trying to get someone to send me the inspection list that they were supposed to do on the car before selling it [I never got it]. I really think there wasn't a checklist done. The screen for the radio/ac cuts out DAILY. When we first said something about it the sales guy told us that it ... Read More

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Google - Mar 3, 2026

Update: it's been 8months since I bought this Jeep. They wanted me to drive 2 hrs to get my sunroof problem fixed. They couldn't just have someone in my town fix it & send them the bill. I worked for MONTHS trying to get someone to send me the inspection list that they were supposed to do on the car before selling it [I never got it]. I really think there wasn't a checklist done. The screen for the radio/ac cuts out DAILY. When we first said something about it the sales guy told us that it was just a screen protector on it.. obviously that was false. That's another $2k that I have to put into the vehicle. It's so frustrating I should've gone with my gut, but I didn't. They made me feel like my trade in was worth nothing. They sold me a Jeep Grand Cherokee with, yes, low miles, but they didn't happen to mention it had a leaky sunroof. What am I supposed to drive in the Midwest during springtime!? I'm so disappointed. Now I'm stuck with a car payment and a leaking sunroof. Ridiculous.

The dealer was very accommodating and everyone was nice to work with. Would go back.

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I am new to the service department of this dealership, but I am extremely impressed with the quality of service, attention given by the service advisor and their prompt response. Tyler Morrison was courageous, attentive and very knowledgeable. I appreciate all they have done . Again, kudos to Tyler and the staff!

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I went in for the first service on my new Pacifica. Tires rotated and oil changed in less than an hour. Great service.

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I can’t believe you charged me 535.19 to reinstall a winch rope. I bought the jeep and all the extras from you paid the labor to install the extras. I had to make extra trips to Cross because the fold out steps didn’t work properly. I thought maybe you would give me a break after spending 95 thousand plus. I asked what the cost would be and you didn’t want to commit a price. You didn’t even tell me your labor rate so no I’m not happy

Always a great experience at Cross. Needed fast unscheduled service to replace water pump leak before leaving town and cross service got the work done just in time for a long trip. Thanks Tyler

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I will say the direct staff is friendly. Appointment 1. Appointment for maintenance and when I when to parking spot where my jeep was and turned car on , the check engine light came on. Pulled back to automatic door and the jeep was connected to computer and fluid was added to something that had an air bubble…. Appointment 2. Brought jeep in for rotate and balance of tires. I picked car up drove off property and noticed the low pressure light was on… went home and added air to tires. Appointment 3. Brought in for strong gas smell when jeep stops and stop ... Read More

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Google - Feb 12, 2026

I will say the direct staff is friendly. Appointment 1. Appointment for maintenance and when I when to parking spot where my jeep was and turned car on , the check engine light came on. Pulled back to automatic door and the jeep was connected to computer and fluid was added to something that had an air bubble…. Appointment 2. Brought jeep in for rotate and balance of tires. I picked car up drove off property and noticed the low pressure light was on… went home and added air to tires. Appointment 3. Brought in for strong gas smell when jeep stops and stop lights etc and when I park in my garage attached to house. Was told it was a sensor issue and would be fixed. Jeep had never stopped emitting gas smells. I need to bring back in, and hopefully I’ll be offered a credit, since I paid for a service that wasn’t completed. You get the point? So frustrating. It’s not convenient to bring our jeep in. Uber, rental cars etc and then not have problems fixed. Come on! You can’t blame me for being frustrated. I’m considering getting rid getting rid of the Jeep.

No zero star option so they get 1. I made an appointment 2 weeks out for a service recall and another issue. Arrived for my appointment and they said they were backed up two days and would get back to me when it was ready. I had made arrangement to be without my car and had someone there to drive me home. I walked out and let them know I would never step foot in their door again. My grandparents, parents and myself have all done business here at ver the last 60+ years. Pretty sad. Apparently they are always 2-3 days behind ... Read More

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Google - Feb 10, 2026

No zero star option so they get 1. I made an appointment 2 weeks out for a service recall and another issue. Arrived for my appointment and they said they were backed up two days and would get back to me when it was ready. I had made arrangement to be without my car and had someone there to drive me home. I walked out and let them know I would never step foot in their door again. My grandparents, parents and myself have all done business here at ver the last 60+ years. Pretty sad. Apparently they are always 2-3 days behind for service and not sure why anyone would take a car there for service.

My third vehicle purchase at Cross since 1979 no problems. Sales guys always helpful. Great service with Kelsi

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Salesman was great,..general manager was somewhat helpful ( however didn’t know jk vs JL doors— bolts) Bought the jeep,.. drove it home and car play doesn’t work Now I have a corrosion claim on it,…. They didn’t tell me that the was bubbling on the hood Now working with my local dealership to get the CarPlay issue resolve, file the corrosion claim and …. Fix the start/stop function ( so much for it passing inspection)

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