(2) Thumbs up, Best Car buying experience ever. My wife was in the market for a really nice used Suburban and I seen one on an internet search that Cross had on the lot that my wife was interested in looking at and test driving. So as much as I was dreading stepping foot on a car lot we went yesterday to take a look at it. As we were looking at it 2 different sales people passed and politely ask if we had been helped and said they were helping others and would get someone o...ut to help us right away. Kelly Linne came out and introduced herself and was very helpful and friendly, she made our car buying experience the best car buying experience we have ever had. I will definitely recommend and use Kelly and Cross Auto for buying a car. They were low pressure, honest and very pleasant to deal with. There was zero B.S that you normally get when you step foot on a car lot. And yes we did drive the Suburban home and are very pleased with the deal and how we were treated. Give Kelly at Cross a call if your looking for a car and tell her Kent & Lynn Smith highly recommended her, you wont be disappointed. See More
I searched the country for my dream Jeep Wrangler Rubicon and found it at Cross Motors. "Gobi" aka "Baby Gobi" aka "I AM GOBI" aka 2017 Jeep Wrangler Rubicon Hard Rock edition. It was truly a team effort on my adoption of Gobi. Matt Beard, Matt Ward, Tim Hendren, and the rest of the team were great. I found Gobi online and then reached out and talked with Matt Beard and the final numbers were agreed upon. Then Matt Beard got me squared away with all of the necessary paperwor...k for my local bank. The next day I flew up from Pensacola, FL and was picked up at the airport by Gobi & Tim Hendren. I have no idea how long I actually spent at the dealership but I would guess roughly two hours. Tim & I spent more time getting to know Gobi than I did in the office signing the final adoption paperwork. We played on the Jeep Test Track where Gobi shined and he let me know that he was the Jeep for me. I also got to meet some of the other Jeeps that were up for adoption. A few were basic, a few were wild AEV creations, and everything in the middle. I felt like a kid in a candy store. It was really a painless experience worthy of five stars. Once complete at the adoption agency Gobi and I started off on the 602 mile adventure back to Pensacola, FL. We had a great time laughing and talking the whole way home. As you might expect, Gobi's favorite movies are Guardians of the Galaxy 1 & 2 and his favorite character is Groot. Thanks for a painless experience! Happy Trails! See More
Austin L. was great to work with at Cross. Highly recommend!
I recently bought my 3rd vehicle from Cross. By far the best experience I've had working with any dealership. The folks at Cross are fair, friendly and passionate about cars/trucks. If you are thinking about a new or used car, definitely go see the guys at Cross Chrysler Jeep Fiat!
Staff are courteous, the waiting room is comfortable, the service was over within one hour.
Loved them so much we bought 2. Tim and Austin were the best
Had a recall on my Chrysler so I googled local dealers. Gave cross a call and after speaking with Rick, I had an appointment scheduled around what worked best for me. He even gave me a loaner, which made things much easier with full time job and a 4 month old. Great customer service. My first visit and definitely won't be my last! Thanks again for making my car safe with a quick turn around!
Great staff great service! Me and my girlfriend had a great experience with salesman Tim Hendren. He was not pushy like the average salesman went out of his way to get our trade in towed to the dealership and was very helpful on us getting a new car that was very much needed at this time. Got us a great deal and ill be back in a couple years to trade in my other jeep. I highly recommend checking out this dealership when shopping for your next vehicle.
I had a wonderful experience today with Danny Clum. I've bought over 8 cars and he was by far the nicest and non pushy sales man. The last experience I had at Cross left a bad taste in my mouth a few years ago but that has changed. I would definitely recommend him to others looking for a stellar experience. Thank you so much!!